Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Koerner

Lisa Koerner

Fort Wayne

Summary

Offering proactive approach and strong customer service abilities, eager to learn and develop in healthcare environment. Contributes to team efficiency and patient satisfaction through effective communication and problem-solving skills. Ready to use and develop interpersonal and administrative skills in an administrative role

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Access Service Representative

Parkview Health
07.2024 - Current
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Administrative Assistant

Life Bridge Church
02.2017 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Cashier

Walgreens
01.2009 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Applied Science - Social Work

Indiana Wesleyan University
Marion, IN
08-2026

High School Diploma -

Carroll High School
Fort Wayne, IN
05-2010

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Eligibility determination
  • Healthcare systems
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Customer and client relations

Certification

  • Microsoft Certified, Azure Administrator Associate - Microsoft.

Timeline

Patient Access Service Representative

Parkview Health
07.2024 - Current

Administrative Assistant

Life Bridge Church
02.2017 - 08.2023

Cashier

Walgreens
01.2009 - 08.2012

Associate of Applied Science - Social Work

Indiana Wesleyan University

High School Diploma -

Carroll High School

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Lisa Koerner