Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Lisa Kok

Tacoma,WA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Delivery Driver

Sherwin Williams Paint Company
Tacoma, WA
02.2012 - Current
  • Tracked orders and communicated delays or issues to management team promptly.
  • Developed effective working relationships with vendors, suppliers, customers, colleagues and supervisors to maximize efficiency.
  • Responded promptly and courteously to customer complaints related to deliveries made.
  • Communicated clearly with dispatch team regarding changes in schedules due to weather conditions or traffic congestion.
  • Ensured proper handling techniques for fragile items being transported in order to prevent damage during transit.
  • Coordinated the timely pick up of returned merchandise from customers when needed.
  • Maintained accurate records of all deliveries, including tracking information and signatures from recipients.
  • Assisted with loading and unloading of cargo onto trucks for transport using pallet jacks or hand truck as necessary.
  • Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
  • Took appropriate action in emergency situations such as traffic accidents or breakdowns in order to minimize disruption to the delivery schedule.
  • Conducted regular maintenance checks on vehicles such as changing oil filters and checking tire pressure and tread depth regularly.
  • Provided excellent customer service by responding quickly to inquiries from clients regarding their orders or delivery status.
  • Ensured that all goods were delivered safely and securely in accordance with company policies and procedures.
  • Managed paperwork associated with deliveries accurately, including invoices, bills of lading, freight bills.
  • Adhered to all federal, state and local laws governing safe driving practices while operating a commercial vehicle.
  • Utilized GPS systems effectively for efficient navigation between destinations.
  • Organized and coordinated deliveries to customers in a timely manner, ensuring high levels of customer satisfaction.
  • Handled merchandise in accordance with product handling standards.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Utilized street maps to plan and determine most efficient routes.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Transported and safely delivered items to prevent damage or loss.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Developed training plans for new employees and conducted training sessions accordingly.
  • Assessed training needs of personnel and developed appropriate training programs accordingly.
  • Greeted candidates upon arrival and provided an overview of the interview process.
  • Developed interview questions based on the position and company culture.
  • Recorded detailed notes of each interview to inform hiring decisions.
  • Conducted regular performance reviews to assess individual team member progress.

Home Care Aide

Home Care Aide SEIU
Tacoma, WA
01.2013 - 12.2018
  • Recorded patient information such as condition, diet and progress in medical records.
  • Monitored client vital signs such as pulse rate, respiration rate, temperature and blood pressure.
  • Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
  • Respected the dignity of all patients by maintaining confidentiality of their health information.
  • Collaborated with other members of the healthcare team to ensure quality care for all clients.
  • Provided companionship to elderly clients by engaging in conversation or playing games.
  • Assisted family members in understanding how best to provide care for their loved one at home.
  • Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
  • Maintained accurate records of client information and services provided.
  • Encouraged patients' involvement in decision making regarding their care plan.
  • Answered call lights promptly to attend to client requests or needs.
  • Developed trust-based relationships with patients through compassionate communication techniques.
  • Transported clients to doctor appointments or other errands as needed.
  • Observed changes in the patient's condition or behavior that could indicate a need for further medical attention.
  • Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Followed care plan and directions to administer medications.
  • Documented care provided and submitted notes to supervisor.
  • Recognized emergency situations and implemented appropriate procedures.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Assisted with client personal care needs to foster independence and well-being.
  • Educated patients and families on health care needs, conditions, and options.
  • Managed patient transportation and appointment scheduling.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Checked patients' pulse, temperature and respiration.
  • Administered prescribed medications under direction from physician.
  • Transported individuals to medical appointments and assisted with errands.

Cashier

L&L Hawaiian Barbeque
Lakewood, WA
11.2010 - 06.2011
  • Greeted customers and provided menus.
  • Ensured compliance with health and safety regulations.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Followed health code regulations when handling food items safely.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Maintained clean and organized work area at all times.
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Processed payments accurately and efficiently using POS system.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Provided quality customer service with a friendly attitude.
  • Assisted in taking customer orders and providing recommendations.
  • Replenished condiments and other supplies at tables and stations.
  • Delivered food to tables in a timely manner.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned counters and common areas to minimize spread of germs.
  • Collected money, made change and counted out register at end of shift.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Collaborated with team to deliver timely service of items.

Education

High School Diploma -

Lincoln High School
Tacoma, WA
06-2011

Skills

  • Customer service
  • Route planning
  • Team collaboration
  • Communication skills
  • Time management
  • Problem solving
  • Decision-making
  • Strong communication
  • Professionalism and courtesy
  • Reliability and punctuality
  • Team leadership experience
  • Forklift operation
  • Dispatch communication
  • Documentation and reporting
  • DOT compliance
  • Positive attitude
  • Responsible driver
  • Conflict resolution
  • Cleaning and sanitation
  • Willingness to learn
  • Dependability and reliability

Languages

English
Native/ Bilingual
Cambodian
Professional

Certification

  • HCA Certification
  • DOT Medical Card

References

Available upon request

Timeline

Home Care Aide

Home Care Aide SEIU
01.2013 - 12.2018

Lead Delivery Driver

Sherwin Williams Paint Company
02.2012 - Current

Cashier

L&L Hawaiian Barbeque
11.2010 - 06.2011

High School Diploma -

Lincoln High School

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