Lisa Kolterjahn
Stewartsville
Summary
Commercial P&C analytics and claims specialist with 10+ years of experience supporting underwriting, actuarial, and claims organizations across carrier and brokerage environments. Known for delivering high-quality analyses, building pricing-support tools, and communicating complex technical insights to both technical and non-technical audiences. Strong background in trend identification, loss modeling support, data manipulation, BI reporting, and strategic decision enablement. Adept at partnering with underwriting, product, actuarial, and operations to influence strategy and improve business outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Business Intelligence Senior Analyst
Chubb Insurance
04.2026 - Current
- Produced analytical insights that informed pricing decisions, portfolio strategy, and risk selection for claims actuarial.
- Retrieved, manipulated, and validated large datasets to support claims loss trend analyses and actuarial studies.
- Prepared and presented complex analyses to claims actuarial and leadership teams, translating technical findings into actionable recommendations.
- Collaborated with claims department to develop dashboards meeting all information requirements.
- Completed ad hoc reports from lines of business to facilitate trend analysis.
Claims Analyst
Hauser Insurance
12.2020 - 04.2026
- Delivered analytical insights and trend evaluations to support brokers and clients in understanding loss drivers, forecasting exposures, and preparing for renewal negotiations.
- Interpreted policy language and complex coverage issues to support strategic claim positioning and risk-transfer decisions.
- Produced claim reviews, loss summaries, and benchmarking analyses used by underwriting partners and clients to evaluate program structure and pricing.
- Managed high-severity, multi-line claims and collaborated with carriers to influence outcomes through data-supported negotiation.
- Maintained detailed documentation, dashboards, and reporting frameworks to ensure accuracy, compliance, and visibility across stakeholders.
- Recognized for clear communication of technical claim and coverage concepts to non-technical audiences.
Claim Operations Consultant
Travelers Insurance Company
04.2015 - 01.2019
- Produced and validated analytical reporting used by leadership to evaluate claim performance, operational efficiency, and financial exposure.
- Executed and validated SOX and Financial Self-Assessment controls, ensuring data integrity and compliance.
- Translated complex datasets into actionable insights to support strategic planning and operational improvements.
- Designed and maintained reporting tools and controls that improved accuracy and consistency across the organization.
- Trained analysts and specialists on reporting tools, data interpretation, and analytical methodologies.
Operations Analyst
Travelers Insurance Company
04.2012 - 04.2015
- Analyzed claims and operational data to identify trends, catastrophe impacts, and performance drivers.
- Built dashboards and KPI reports in Cognos and other BI tools to support leadership decision-making.
- Developed tracking mechanisms for catastrophe event management and exposure monitoring.
- Executed SOX controls and validated data accuracy across reporting processes.
- Trained staff on BI tools and analytical best practices.
Outside Property Contents Claims Representative
Travelers Insurance Company
12.2010 - 04.2012
- Managed claim inventory to meet cycle time and quality standards.
- Conducted on-site inspections and developed accurate scopes of loss.
- Facilitated timely and equitable claim settlements through effective investigation and communication.
Education
Bachelor of Science - Mathematics (Concentration in Statistics)
Montclair State University
Montclair, NJ05-2010
Skills
- Advanced Excel (VBA, macros, automation, modeling, visualization)
- Statistical & Analytical Tools: Power BI, QlikView, Cognos, SQL, Emblem (working knowledge)
- Commercial P&C Expertise: Auto, GL, Property, WC, Professional Liability, Management Liability
- Pricing & Actuarial Support: Trend analysis, loss modeling support, benchmarking, exposure evaluation
- Data Manipulation & Reporting: Large-dataset analysis, KPI development, dashboard automation
- Cross-Functional Collaboration: Underwriting, Actuarial, Product, Claims, IT
- Communication & Leadership: Technical translation, stakeholder presentations, mentoring & training
- Documentation & Controls: SOX, data quality validation, workflow optimization
Certification
- Property & Casualty Insurance Producer – New Jersey (3002471452)
- Property & Casualty Insurance Producer – California (4293053)
Timeline
Claims Business Intelligence Senior Analyst
Chubb Insurance
04.2026 - Current
Claims Analyst
Hauser Insurance
12.2020 - 04.2026
Claim Operations Consultant
Travelers Insurance Company
04.2015 - 01.2019
Operations Analyst
Travelers Insurance Company
04.2012 - 04.2015
Outside Property Contents Claims Representative
Travelers Insurance Company
12.2010 - 04.2012
Bachelor of Science - Mathematics (Concentration in Statistics)
Montclair State University