Lisa Kramer
Tappan,NY
Summary
Dynamic Human Resources Generalist with a proven track record, excelling in talent acquisition and employee relations. Spearheaded onboarding initiatives that enhanced retention and improved organizational culture. Adept at HRIS systems and fostering team collaboration, driving operational efficiency through innovative HR solutions.
Overview
18
18
years of professional experience
Work History
Human Resources Generalist
Daikin America, Inc.
01.2018 - Current
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Handled new-hire orientation and recruiting tasks for best-in-class talent identification.
- Screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Offer preparation, negotiation, and relocation for Exempt candidates.
- Developed and implemented onboarding and orientation programs for new employees.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Completed special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information.
- Created and delivered HR training sessions to staff, managers and executives.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Lead for internal and external audits for HR Compliance.
Human Resources Specialist
Daikin America, Inc.
04.2011 - 01.2018
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Coordinated "Boot Camp" events to improve employee morale.
Human Resources Administrator
Daikin America, Inc.
07.2008 - 04.2011
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Updated HR database with new employee information, changes in benefits, and other details.
- Administered employee benefits programs and assisted with open enrollment.
Administrative Assistant
Daikin America, Inc.
05.2007 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Arts - History
Dominican College
Orangeburg, NY05-2006
Skills
- Employee onboarding and off-boarding
- HR policies implementation
- HRIS systems
- Employee relations
- Performance management
- Recruitment
- Staff training/development
- Team collaboration
- Executive support
- Talent management
- Team building
Timeline
Human Resources Generalist
Daikin America, Inc.
01.2018 - Current
Human Resources Specialist
Daikin America, Inc.
04.2011 - 01.2018
Human Resources Administrator
Daikin America, Inc.
07.2008 - 04.2011
Administrative Assistant
Daikin America, Inc.
05.2007 - 07.2008
Bachelor of Arts - History
Dominican College
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