LISA KRAMER

• Collaborate with school leaders to implement and optimize an AI-driven educational platform.

• Provide strategic guidance and training to help leaders navigate platform analytics and tools.

• Coach educators to enhance teaching practices and instructional quality.

• Collect and analyze school performance data to identify trends, improve outcomes, and drive continuous improvement.

• Led leadership programs for 35+ staff, boosting alignment and engagement through strategic goals.
• Collaborated with senior leaders to align programs with business outcomes, enhancing leadership impact.
• Utilized data tools to assess program success, refining strategies for improved leadership effectiveness.
• Implemented scalable solutions to streamline processes, increasing team efficiency and accountability.
• Conducted workshops and coaching sessions to elevate leadership skills across all organizational levels.

• Developed and implemented leadership and team effectiveness training for 20+ professionals, increasing organizational collaboration and performance outcomes.
• Facilitated professional learning experiences using adult learning theory, coaching strategies, and performance consulting principles.
• Trained 30+ professionals on new tools and systems, ensuring successful adoption and long-term capability growth.
• Leveraged metrics and outcomes to iterate training and leadership programs, resulting in measurable improvements in performance and engagement.

• Facilitated leadership initiatives, boosting team performance and leadership skills.
• Led strategic projects with stakeholders, ensuring compliance and meeting objectives.
• Conducted assessments to refine leadership programs, enhancing decision-making.
• Streamlined evaluation processes for leadership initiatives, leading to measurable improvements in participant satisfaction and performance metrics.

• Partnered with cross-functional leadership teams to implement organizational improvements that increased alignment, compliance, and effectiveness.
• Facilitated leadership and learning programs across departments, developing leaders’ ability to manage change and drive performance outcomes.
• Oversaw reporting and compliance processes for 100+ stakeholders, ensuring transparency and accuracy in organizational data.

• Delivered excellent customer service by addressing inquiries regarding billing statements, balances, and insurance claims.
• Monitored outstanding accounts and conducted proactive collection activities to reduce delinquency rates.
• Reconciled payments, applied receipts, and resolved discrepancies between customer accounts and internal records.

• Supervised, trained, and mentored administrative staff, fostering a collaborative and high-performing team environment.
• Implemented and streamlined office procedures, increasing efficiency and reducing administrative bottlenecks.
• Served as the primary point of contact for internal teams and external stakeholders, delivering professional communication and customer service.