Lisa Kranch
Tamaqua,PA
Summary
Proven Case Manager skilled in problem-solving, time management, and case documentation. Adept at developing individualized care plans and coordinating interdisciplinary teams to enhance client outcomes.
Overview
10
10
years of professional experience
Work History
Cleaning Services
Breezees Cleaning Services
Owl Creek Pa
03.2026 - Current
- Continually updated knowledge of industry trends and innovations, ensuring the company''s tank cleaning services remained competitive and effective.
- Reduced operating expenses through effective negotiation of vendor contracts for office services such as IT support or cleaning services.
- Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
- Collaborated with other department heads to ensure seamless integration of cleaning services within ongoing projects or events.
Air B and B Host and Cleaning Services
Pocono Merry Maids
Lake Harmony, PA
05.2023 - 02.2026
- Welcomed and seated guests, ensuring a positive first impression.
- Coordinated dining reservations, managing customer flow efficiently.
- Assisted in menu explanations, enhancing guest experience through product knowledge.
- Trained new hosts on company procedures and customer service standards.
Case Manager
Red Lion Health
Philadelphia, PA
06.2020 - 10.2025
- Managed case documentation and ensured compliance with regulatory standards.
- Developed individualized care plans to meet clients' specific needs and goals.
- Coordinated interdisciplinary team meetings to enhance client service delivery.
- Monitored client progress and adjusted care strategies as necessary for optimal outcomes.
Manager, Sales and Customer Support
McCann School of Business
Mahanoy City, PA
01.2016 - 07.2020
- Led sales initiatives to enhance revenue growth and customer engagement.
- Developed training programs for staff, improving service quality and operational efficiency.
- Implemented customer feedback systems to refine support processes and increase satisfaction.
- Analyzed market trends to inform strategic decision-making and product offerings.
Property Management Assistant
Schuylkill County Housing
Shenandoah, PA
01.2016 - 01.2020
- Assisted property managers with tenant screening and lease preparation processes.
- Maintained accurate records of maintenance requests and property inspections.
- Coordinated communication between tenants and service providers for timely issue resolution.
- Supported the implementation of office procedures to enhance operational efficiency.
Education
High School Diploma - Business Management
McCann School of Business
Mahanoy City, PA06.1999
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Cleaning Services
Breezees Cleaning Services
03.2026 - Current
Air B and B Host and Cleaning Services
Pocono Merry Maids
05.2023 - 02.2026
Case Manager
Red Lion Health
06.2020 - 10.2025
Manager, Sales and Customer Support
McCann School of Business
01.2016 - 07.2020
Property Management Assistant
Schuylkill County Housing
01.2016 - 01.2020
High School Diploma - Business Management
McCann School of Business