Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Lisa Krumlinde

Osage Beach,MO

Summary

Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Lake Regional Hospital
08.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Senior Certified Pharmacy Technician

Walgreens
02.2017 - 06.2021
  • Assisted customers and patients by offering information on goods and services.
  • Registered all related sales on the assigned cash register; collected and handled cash.
  • Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
  • Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
  • Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
  • Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Resolved customer issues and answered questions to deliver positive customer experience.
  • Developed strong relationships with valued customers to cultivate customer loyalty.
  • Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
  • Made telephone calls to Physicians and patients.
  • Answered questions from customers such as where to find desired products and explained the pharmacy's policies.
  • Engaged customers to understand desires and offer skilled assistance with any need.
  • Verified written and electronic orders to prevent errors and maintain the optimal security for all pharmacy drugs.
  • Carefully counted out and packaged pharmaceutical orders for individuals.
  • Supported patients and clinical team members by preparing medications and supplies.
  • Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.

Pharmacy Technician

Walgreens
03.2014 - 06.2021
  • Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
  • Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
  • Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
  • Registered all related sales on the assigned cash register; collected and handled cash.
  • Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
  • Resolved customer issues and answered questions to deliver positive customer experience.
  • Assisted customers and patients by offering information on goods and services.
  • Developed strong relationships with valued customers to cultivate customer loyalty.
  • Made telephone calls to Physicians, customers, and patients.
  • Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Verified written and electronic orders to prevent errors maintain the optimal security for all pharmacy drugs.
  • Supported patients and clinical team members by preparing and delivering medications and supplies.
  • Engaged customers to understand desires and offer skilled assistance with any need.
  • Carefully counted out and packaged pharmaceutical orders for individuals.
  • Answered questions from customers such as where to find desired products and explained the pharmacy's policies.
  • Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.

Assistant Manager

Walgreens
08.2006 - 03.2014
  • Supervised personnel, providing work direction and reviewing work processes.
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
  • Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
  • Stayed current with all store initiatives and communications, sharing with associates as required.
  • Maintained focus on promoting and driving sales, including execution of next season planning.
  • Attended walk throughs with team and followed-up on directives and recommendations.
  • Analyzed productivity reports to manage overall performance.
  • Coordinated work handoffs and schedules with other Shift Managers.
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Education

Bachelor of Science - Public Relations

University of Central Missouri
Warrensburg, MO
05.2006

Skills

  • Analytical thinking
  • Fill orders
  • Planning
  • FDA and HIPPA compliance
  • Drug inventory control
  • Prioritization
  • Teamwork
  • Public Relations
  • Pharmacy Technician Experience

Certification

  • PTCB
  • February 2021 to February 2023
  • CHAA

Timeline

Patient Access Representative

Lake Regional Hospital
08.2021 - Current

Senior Certified Pharmacy Technician

Walgreens
02.2017 - 06.2021

Pharmacy Technician

Walgreens
03.2014 - 06.2021

Assistant Manager

Walgreens
08.2006 - 03.2014

Bachelor of Science - Public Relations

University of Central Missouri

Similar Profiles

CREATE PROFILE