Lisa Kuehn
West Monroe,Louisiana
Overview
8
8
years of professional experience
Work History
Key Holder/Sales Associate
Dollar Tree
07.2022 - 09.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented loss prevention strategies to minimize store shrinkage.
Area Supervisor/Key Holder
Ross Dress For Less
09.2017 - 07.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Tracked hours and inventory usage, and prepared associated reports.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Markdown Clerk
Burlington
02.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Northbrook High School
Houston, TXSkills
- Customer Service Management
- Staff Oversight
- Customer Service
- Sales Coaching
- Cash Handling
- Loss Prevention
- Inventory Monitoring
- Workplace Safety
- Product Ordering
- Alarm Systems
- Bank Deposits
- Employee Scheduling
- Product Demonstrations
Timeline
Key Holder/Sales Associate
Dollar Tree
07.2022 - 09.2023
Area Supervisor/Key Holder
Ross Dress For Less
09.2017 - 07.2022
Markdown Clerk
Burlington
02.2016 - 08.2017
High School Diploma -
Northbrook High School
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