Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Kurtz

Crystal,MN

Summary

Detail-oriented and strategic Project Manager with a strong foundation in operations, systems administration, and cross-functional collaboration. Proven success in leading initiatives that drive efficiency, reduce costs, and enhance user and client experiences. Adept at managing complex projects from initiation through execution, with a focus on delivering measurable business outcomes.

Overview

9
9
years of professional experience

Work History

Senior Project Manager

UnitedHealthcare
10.2022 - Current
  • Successfully added a new Line of Business (LOB) to increase market opportunities and revenue streams.
  • Continued automation efforts to reduce manual workload, allowing processors to focus on higher-value tasks.
  • Streamlined onboarding processes to deliver a more efficient and positive experience for producers.
  • Achieved workforce optimization through process improvements and automation.
  • Implemented cost-saving measures by reducing appointment fees for producers.

Senior Business Process Analyst

UnitedHealthcare
10.2018 - 10.2022
  • Provisioned and maintained user access across three enterprise applications including account creation, permission management, administrative configurations, and password resets.
  • Collaborated with internal teams and external clients to diagnose technical issues, ensuring timely resolution and clear communication of solutions.
  • Analyzed and resolved integration issues related to system configuration, data inconsistencies, and workflow errors, improving overall system reliability.
  • Managed defect tracking and resolution through JIRA, ensuring adherence to SLAs and maintaining high standards of service delivery.

Broker Services Consultant

UnitedHealthcare
04.2016 - 10.2018
  • Authored and maintained policies and procedures (P&P) documentation to support system enhancements and evolving workflow processes, ensuring clarity and consistency across teams.
  • Partnered with cross-functional project teams to identify, evaluate, and prioritize new feature concepts for development and deployment.
  • Developed comprehensive business requirements documents (BRDs) for system enhancements and contributed to the creation of detailed test cases.
  • Conducted user acceptance testing (UAT) and post-acceptance testing (PAT) to validate enhancement functionality and ensure alignment with business needs.

Education

High School Diploma -

Osseo Senior High School
Osseo, MN
06.2001

Skills

  • Self-Motivated
  • Project planning
  • Scope management
  • Workflow Analysis
  • Business Process Mapping
  • Leadership
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Data Analysis

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Project Manager

UnitedHealthcare
10.2022 - Current

Senior Business Process Analyst

UnitedHealthcare
10.2018 - 10.2022

Broker Services Consultant

UnitedHealthcare
04.2016 - 10.2018

High School Diploma -

Osseo Senior High School

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