Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Kwiatkowski

Kendall Park,NJ

Summary

Ambitious Managing Director with excellent organizational and people skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

21
21
years of professional experience

Work History

Sr Mgr OMNI/Operations

Macy's
Edison, NJ
02.2022 - Current
  • Drive sales and profit by leading and developing strategies for OMNI initiatives.
  • Lead a team of colleagues who are responsible for all activities from receipt of product to ensuring the product is floor ready for customer purchase.
  • Product movement logistics, back of house processes and fulfillment.
  • Drive product fulfillment by ensuring customer SLA's are met for order readiness and shipment from stores.

Sr Mgr Business Administration

Macy's
Edison, NJ
08.2020 - 02.2022
  • Lead all essential activities that drove At Your Service and Store business processes that allowed the store to run smoothly.
  • Established Customer Service Standards for At Your Service as well as run human resources functions such as; interviewing, hiring, staffing and scheduling to ensure the Store ran smoothly.
  • Handled store operations and administrative functions such as budgets and cash office functions.

Operations Manager

Macy's
Edison, NJ
02.2018 - 08.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Multi Store Operator

Macy's
Woodbridge, NJ
06.2016 - 02.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed new store location from ground up by hiring and training efficient team.

Multi Store Operations Manager

Macy's
Bridgewater, NJ
08.2010 - 06.2016
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Operations Manager

Macy's
Short Hills, NJ
08.2006 - 08.2010
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Operations Manager

Macy's
East Brunswick, NJ
09.2001 - 08.2006
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.

Education

Bachelor of Science - Criminal Justice

University of Dayton
Dayton, OH

Skills

  • Human Resources Oversight
  • Administrative Management
  • Supplier Monitoring
  • Hiring and Onboarding
  • P&L Responsibility
  • Inventory Tracking and Management
  • KPI Monitoring
  • Materials Planning and Logistics
  • Payroll Administration and Timekeeping
  • Employee Recognition
  • Process Development and Streamlining

Accomplishments

  • Achieved 2004 Operations Manager of the Year by completing daily job responsibilities with accuracy and efficiency.
  • Collaborated with Central Operations Team in the development of Fulfillment.
  • Collaborated with Central Operations Team in the development of RFID.
  • Achieved 2014 Operations Manager of the Year through effectively helping with Multi Store Operations.
  • Collaborated with Macy's Central Partners in the development of Store of the Future.

Timeline

Sr Mgr OMNI/Operations

Macy's
02.2022 - Current

Sr Mgr Business Administration

Macy's
08.2020 - 02.2022

Operations Manager

Macy's
02.2018 - 08.2020

Multi Store Operator

Macy's
06.2016 - 02.2018

Multi Store Operations Manager

Macy's
08.2010 - 06.2016

Operations Manager

Macy's
08.2006 - 08.2010

Operations Manager

Macy's
09.2001 - 08.2006

Bachelor of Science - Criminal Justice

University of Dayton

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