Lisa Kyser
Reynoldsburg
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Office Manager
Columbus Metropolitan Obstetrics & Gynecology
01.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Lead weekly huddles in the office, developing effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Enhanced patient satisfaction by efficiently managing front office operations and addressing patient concerns promptly.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Coached employees through day-to-day work and complex problems.
- Spearheaded the implementation of a new electronic health record system (Athena Health), resulting in enhanced data accurately.
- Led weekly team meetings focused on improving overall clinic performance while addressing individual areas for growth.
- Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
- Developed key performance indicators to monitor staff efficiency, track progress toward goals, and drive continuous improvement efforts.
- Established and monitored staffing goals, conducted performance reviews and administered salaries for staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Onboarding and Offboarding of all staff, supporting completion of required online training.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Cover for office and clinical staff when they are out of the office.
Medical Receptionist
Columbus Metropolitan Ob/Gyn, Inc.
09.2000 - 01.2024
- Maintained records by recording, obtaining and updating personal and financial information
- Used NextGen to schedule appointments for doctor visits and procedures
- Enhanced office productivity by handling high volume of callers per day
- Adhered to strict HIPAA guidelines to protect patient privacy
- Collection of insurance copays and patient account balances
- Reconciliation of charges and monies collected for the day
- Scheduling hospital procedures for patients
- Update the company website
- Medical records custodian; including invoicing and fulfilling records requests
- Opening and closing of the office
- Calling in prescriptions to pharmacies
- Verifying patient insurance coverage
- Explaining coverage and cost responsibilities to patients
Education
Bachelor of Science - Internet Marketing
Franklin University
Columbus, OH05.2022
Master of Science - Healthcare Administration
Franklin University
Columbus, OH04-2024
Skills
- Knowledge of CPT/ICD-10 codes
- Knowledge of medical and pharmacologic terminology
- Proficient in Microsoft Word, Excel, PowerPoint, and Athena EMR
- Social Media Marketing
- Staff management
- Workflow optimization
- Training and coaching
- Customer relations
Certification
Healthcare, Finance, and Accounting Aug 2023
Global Health Nov 2023
Healthcare Law and Policy Dec 2023
Healthcare Delivery and Operations Feb 2024
Affiliations
- American College of Healthcare Executives (ACHE) Since 2024
- ACHE of Greater Ohio (ASHEGO) Since 2024
Timeline
Front Office Manager
Columbus Metropolitan Obstetrics & Gynecology
01.2024 - Current
Medical Receptionist
Columbus Metropolitan Ob/Gyn, Inc.
09.2000 - 01.2024
Healthcare, Finance, and Accounting Aug 2023
Global Health Nov 2023
Healthcare Law and Policy Dec 2023
Healthcare Delivery and Operations Feb 2024
Bachelor of Science - Internet Marketing
Franklin University
Master of Science - Healthcare Administration
Franklin University
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