Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Lakes

Lexington,KY

Summary

Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining appointment processes at At Home Medical Professionals. Demonstrates exceptional organizational skills and a commitment to HIPAA compliance, significantly improving patient confidentiality and data security.

Skilled in critical thinking and effective communication, adept at resolving patient concerns with empathy and professionalism.


Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

At Home Medical Professionals
09.2022 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Regional Phlebotomy Coordinator

Solaris Diagnostics
07.2020 - 08.2022
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Managed daily activities and workflow to collect, label and analyze samples correctly.
  • Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
  • Reduced incidents of pre-analytical errors by implementing educational programs focused on proper specimen labeling techniques.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
  • Provided ongoing coaching, feedback, and professional development opportunities for phlebotomists within the organization.
  • Interviewed and hired phlebotomists and office personnel for Solaris Diagnostics.
  • Implemented quality control measures to maintain high levels of accuracy in blood collection and specimen handling procedures.
  • Participated in recruitment efforts to attract top talent for the phlebotomy team, maintaining a strong focus on diversity and inclusion.
  • Promoted a culture of safety by enforcing strict adherence to infection prevention protocols among staff members.
  • Checked team member work on daily basis and coached on ways to improve performance.
  • Trained new staff on how to perform procedures, adhere to compliance requirements and maximize productivity.
  • Ensured compliance with all regulatory requirements relating to phlebotomy services through regular audits and inspections.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Assisted team members with completing complex tasks.

Phlebotomist

St Joseph Hospital
11.2016 - 07.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.

Education

No Degree - Phlebotomy

Emergency Medical Training Professionals
Lexington, KY
08.2017

High School Diploma -

Madison Central High School
Richmond, KY
05.1982

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Customer Service
  • Patient Relations
  • Attention to Detail
  • Verbal and written communication
  • Policy compliance
  • Punctual and Hardworking

Timeline

Patient Care Coordinator

At Home Medical Professionals
09.2022 - Current

Regional Phlebotomy Coordinator

Solaris Diagnostics
07.2020 - 08.2022

Phlebotomist

St Joseph Hospital
11.2016 - 07.2020

No Degree - Phlebotomy

Emergency Medical Training Professionals

High School Diploma -

Madison Central High School

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Lisa Lakes