Hi, I’m
Lisa Lama
Madisonville,LA
Overview
20
years of professional experience
Work History
Original Lama's Seafood Market
Owner & General Manager
12.2021 - Current
Job overview
- Orchestrated all aspects of business operations, from overseeing daily functions to setting long-term strategic goals.
- Implemented efficient inventory management practices, minimizing waste and optimizing stock levels.
- Cultivated strong relationships with suppliers and vendors, negotiating favorable terms and maintaining product quality.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Mitchell Contracting
Administrative Project Manager
01.2019 - 01.2021
Job overview
- Orchestrated end-to-end billing and collections processes, optimizing financial operations.
- Expertly managed contractor contracts, ensuring compliance and fostering positive relationships.
- Innovated and implemented process development strategies, elevating overall project efficiency and effectiveness.
Lama's St. Roch Family Restaurant
Owner & General Manager
09.2016 - 02.2019
Job overview
- Led marketing and promotional efforts, resulting in increased foot traffic and improved brand recognition.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
925 Common Luxury Apartments
General Manager / Community Director
06.2010 - 11.2014
Job overview
- Successfully managed a 108-unit property, including 20 corporate units, ensuring smooth and efficient operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Increased occupancy rate to 100% with improved marketing and tenant relations strategies.
Lindsey Management
Community Director
12.2003 - 07.2009
Job overview
- Awarded with the President's Award for consecutive years: 2005, 2006, 2007, and 2008.
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Developed partnerships with local businesses and organizations to enhance community offerings.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Developed and implemented unique and engaging activities for residents.
- Increased community engagement by planning and executing various events and initiatives.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
American InterContinental UniversityHoffman Estates
Master Of Business Administration from Industrial And Organizational Psychology
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Business Management
- Financial Management
- Business Development
- Cost Reduction
- Scheduling
- Goal Setting
- Inventory Tracking and Management
- Customer Retention
Education Certifications
- MBA, Industrial & Organizational Psychology and Development, AIU - Hoffman Estates, IL
- NALP Certification, National Apartment Association
- CAM Certification, National Apartment Association
Timeline
Owner & General Manager
Original Lama's Seafood Market
12.2021 - Current
Administrative Project Manager
Mitchell Contracting
01.2019 - 01.2021
Owner & General Manager
Lama's St. Roch Family Restaurant
09.2016 - 02.2019
General Manager / Community Director
925 Common Luxury Apartments
06.2010 - 11.2014
Community Director
Lindsey Management
12.2003 - 07.2009
American InterContinental University
Master Of Business Administration from Industrial And Organizational Psychology