Lisa Lambert
Crossville,TN
Summary
Proven leader in operational efficiency and team development, with a track record of enhancing productivity and streamlining processes at Service Contract Operations Support Services. Skilled in Operations Management and motivational leadership, I excel in optimizing workflows and fostering customer relationships, achieving significant improvements in operational outcomes and employee skill enhancement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Service Contract Operations Support Services
01.2004 - 11.2019
- Maintained open lines of communication with upper management and our contract contacts to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular safety drills, which included fire drills, active shooter and steps in handling suspicious procedures.
- Keep up to date records for each employees safety records concerning computer safety practices, knowing what steps to take if someone receives suspicious email.
- Keeping records of employee's time used to cover absenteeism. Monitor that the charges are correct in both billing and payroll system prior to official submission.
Occupational Health - Practice Support Specialist
Northwestern Medical Center
12.2019 - 04.2020
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting data at all times.
- Appointment scheduling and coordinating practice.
- Managed supply inventory to ensure optimal stock levels,
- Coordinated provider schedules to optimize productivity while minimizing wait times for patients seeking appointments or consultations.
- Enhanced patient experiences by efficiently managing appointment scheduling and coordinating practice resources.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
Operational Supervisor
Service Contract Operations Support Services
06.2020 - 07.2022
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Maintained high-quality standards, consistently meeting or exceeding company goals and objectives.
- Implemented training programs to enhance employee skills and promote professional growth.
- Optimized resource allocation to maximize efficiency while minimizing waste in the workflow process.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Collaborated with cross-functional teams for seamless project execution and optimal results.
- Coordinated efforts between departments to ensure smooth operations throughout the organization as a whole.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 30 to 50 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
Production Assistant
IBM
06.1997 - 12.2003
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Facilitated clear communication between departments, ensuring smooth production operations.
Education
High School Diploma -
Missisquoi Valley Union High School
Swanton, VT06.1987
Skills
- Developed and updated Standard Operating Procedures
- Customer Relations
- Customer relationship development
- Task Delegation
- Safety oversight
- Operations Management
- Customer Relationship Management
- Quality Assurance
- Scheduling Coordination
- Employee Development
- Project Management
- Staff Supervision
- Team Training
- Microsoft Office
- Decision-Making
- Customer Service Management
- Phone and Email Etiquette
- Employee Supervision
- Documentation and Recordkeeping
- Relationship Building
- Multitasking and Organization
- Team Leadership
- Customer Service
- Project Planning
- Delegation
- Production
- Data Entry
- Handling Complaints
- Office Management
- Coaching and Mentoring
- Staff Management
- Scheduling
- Strategic Planning
- Motivational Leadership
- Staff Scheduling
- Staff Development and Training
- Report Writing
- Workflow Optimization
- Database Administration
- Data retrieval systems
- Database Maintenance
- Regulatory Compliance
Accomplishments
- Oversaw daily operations, effectively delegating tasks to appropriate team members. Under the service contract requirement that there was a daily expectation that all mail was to be completely opened on the same day of delivery. My team accomplished this goal each day by taking a personal interested in how many pieces of mail was delivered and how much was left to open at 1:00 P.M I would ask for volunteers and if I did not get any volunteers. I would have to mandate the entire team to stay until the mail was done. There was hardly a time for volunteers because they all wanted to finish the mail as a team.
- I would generate a file pull list of thousands of files to me be pulled using Microsoft Excel to create a file pull list by location. I trained my file clerks to run a vlookup in excel to assure there was no duplicates or missing files.
- Streamlined our outgoing mail process. The file was electronically shipped out in our file tracking system but if the shipping clerk did have have time to ship the files out then the files were not in transit according to the file tracking system. The correction to this was as the files were physically shipped out. Then the electronic action in the file tracking system would then be updated as shipped and that both action and system match correctly.
- I worked along side a unionized workforce and I am proud to say that any and all concerns were treated with respect and consideration. I very much like the strategy and the out of the box approach that went into correcting any issues that came up.
Certification
Active Shooter Safety
Suspicious Mail Handling
RICE
STAR
Hazmat protocol
Fire Hazard Safety
Computer Safety
Red/Dot Certifications, to be able to access locked rooms and safes.
Hunting
I just started searching a few months ago and it's been odd. In the past I was so used to applying for a job position and getting an offer straight away. I have been informed that I am over qualified for some of the positions I applied for. As of right now I have had interviews and then I don't hear back. I was up for one job and had 3 interviews and it was down to myself and another candidate. Unfortunately I was not chosen. I did call and asked for feedback but I did not get a response. I know eventually the right opportunity will come along at the right time.
Timeline
Operational Supervisor
Service Contract Operations Support Services
06.2020 - 07.2022
Occupational Health - Practice Support Specialist
Northwestern Medical Center
12.2019 - 04.2020
Operations Supervisor
Service Contract Operations Support Services
01.2004 - 11.2019
Production Assistant
IBM
06.1997 - 12.2003
High School Diploma -
Missisquoi Valley Union High School
Active Shooter Safety
Suspicious Mail Handling
RICE
STAR
Hazmat protocol
Fire Hazard Safety
Computer Safety
Red/Dot Certifications, to be able to access locked rooms and safes.
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