Lisa Landers Turner
Manchester,TN
Summary
A highly competent and efficient manager of office environments and associated support systems. Constantly improves existing procedures and systems while creating new ones as required. Effective simultaneous manager of people, teams and third party contractors. Makes sound and timely strategy and implementation decisions that anticipate and preclude costly failures. All work experiences have required very strict confidentiality and accuracy. Computer literate in a variety of common software programs (e.g. Microsoft Word, Excel, Access, PowerPoint, Word Perfect and Internet). Strong accounting skills.
Overview
18
18
years of professional experience
Work History
Coordinator for Student Services and Financial Aid/Chief GED Examiner
Tennessee Technology Center at Murfreesboro
12.1999 - 11.2000
- Headed up Student Services Department, Student Financial Aid, GED exams and marketing of school and programs offered. All registration, program coordination, financial aid, GED examinations, statistics for Tennessee Board of Regents and student contact came directly through this office and to me
- Counseled students regarding all aspects of academic life
- Met with parents and students to discuss programs, aided in application for federal and state financial aid, attendance, etc.
- Responsible for all audits and reports regarding federal and state financial aid, Veterans, special program students, all student services’ reports for Board of Regents, TBR reporting, budgeting for department and GED program, as well as many other internal reports
- Implemented procedures and forms that streamlined registration process, student records, recruitment of students, financial aid tracking and awards
- Designed marketing tools and established good rapport with newspapers resulting in positive media representation of school and programs
- Worked closely with instructors and businesses in development of programs, recruitment and placement of students
- School representative at job fairs, class presentations, touring of facility, etc.
- Attended seminars and meetings concerning duties of position
- Gathered and organized materials to support operations
- Self-motivated, with strong sense of personal responsibility
- Increased public awareness on traffic safety by conducting presentations and workshops for community members
Administrative Secretary
University of Tennessee Space Institute
01.1997 - 12.1999
- Administrative support for nine professors
- Aided in public relations/tours/goodwill for the Center for Laser Applications
- Designed new and enhanced existing database for all faculty, course and student records
- Collected and integrated materials for departmental examinations in coordination with registrar’s office and notifies students of results
- Gathered information, compiled data and prepared statistical and narrative reports from this information
- Provided technical guidance to students in regard to the MAES program
- Assisted in providing support to the LARG/CLA group in report and proposal preparation, presentation preparation, budget monitoring, purchasing supplies, scheduling appointments, arranging meetings and seminars and preparation of travel arrangements when necessary
- Controlled and maintained records for all confidential materials
- Assisted with maintaining the department budget records for contracts
- Aided in supervision and coordination of administrative and secretarial functions, making work assignments and reviewing work of designated employees as necessary
- Performed general office duties as required
Assistant to David Heavener
Hollywood Film Studios
10.1996 - 12.1996
- Corporate assistant to Mr. Heavener in the running of the studio and production office
- Aided in establishing office procedures and structure, as well as informing the film and local communities of the relocation of the studio from California to the area
- This was a temporary position
Legal Assistant
Henry, McCord, Bean & Miller, P.L.L.C., Attorneys at Law
06.1992 - 08.1996
- Law practice emphasis in corporate, probate, employment, commercial, estate planning, trust law and real estate
- Improved existing accounting practices for estates, trusts and personal records of attorney
- Managed suite of rental offices
- Strengthened existing method of file maintenance
- Reorganized monthly billing procedures to assure fastest turnaround
- Maintained accounting records for estates and personal records of attorney
- Insured maintenance of critical and extremely confidential files
- Worked interactively with clients so their needs were served competently and efficiently
Office Manager
Jerry C. Stroud Architects
09.1987 - 12.1989
- Took over and improved management of a five person office
- Created efficient and successful proposal estimation procedures and inventory purchasing control systems
- Standardized contract agreements and specifications
- Pro-actively ensured that all office functions were completed in a timely and efficient manner
- Managed relations and performance of a variety of outside support contractors
- Mr. Stroud closed the office due to his acceptance of state architect
Personal Trust Administrator
First City National Bank of Houston - Downtown
05.1985 - 07.1986
- Pro-actively managed the document flow and insured that critical and confidential trust accounts were updated and maintained in a timely fashion
- Improved a cost control based inventory management system for the Personal Trust Department of 15 people
Executive Secretary
Texas Commerce Bank - Downtown
03.1983 - 03.1985
- Insured that loan documentation met internal and federal/state regulatory adequacy requirements
- Worked closely with officers to provide complete banking services to customers
- Analyzed and made recommendations on the granting of executive lines of credit
- Assisted customers in the selection of proper financial instruments for their financial planning
Education
B.S. - Business Education
Middle Tennessee State University
Murfreesboro, TNA.S. - Business Education and Administration
Motlow State Community College
Tullahoma, TNSkills
- Customer Service
- Work Planning and Prioritization
- MS Office
- Extreme Discretion and Confidentiality
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Process Improvement
- Staff Management
- Meeting Coordination
- Administrative Leadership
- Staff Supervision
- Phone and Email Etiquette
- Office Management
- Documentation and control
- Support Services
- Financial Reporting
Caretaker
I took care of both my parents, handling all aspects of their lives, from the time after my accident until they passed away.
Awards
- Member of the University of Tennessee Space Institute's Employee Relations Committee (representing staff at the University)
- Member of Honor Roll and Dean's List
- Gamma Beta Phi
- National Education Association
- Presidential Enrichment Scholarship recipient
References
- SENIOR JUDGE VANESSA A. JACKSON, 101 West Lincoln Street, Ste. 101, Tullahoma, TN, 3738, 931-588-0016
- JAMES H. HENRY II, ESQ., P.O. Box 538, Tullahoma, TN, 37388, 931-455-9301
- ROGER J. BEAN, ESQ., P.O. Box 538, Tullahoma, TN, 37388, 931-455-9301
- DR. AHMAD D. VAKILI, 411 B.H. Goethert Parkway, Tullahoma, TN, 37388, 931-393-7483
Timeline
Coordinator for Student Services and Financial Aid/Chief GED Examiner
Tennessee Technology Center at Murfreesboro
12.1999 - 11.2000
Administrative Secretary
University of Tennessee Space Institute
01.1997 - 12.1999
Assistant to David Heavener
Hollywood Film Studios
10.1996 - 12.1996
Legal Assistant
Henry, McCord, Bean & Miller, P.L.L.C., Attorneys at Law
06.1992 - 08.1996
Office Manager
Jerry C. Stroud Architects
09.1987 - 12.1989
Personal Trust Administrator
First City National Bank of Houston - Downtown
05.1985 - 07.1986
Executive Secretary
Texas Commerce Bank - Downtown
03.1983 - 03.1985
B.S. - Business Education
Middle Tennessee State University
A.S. - Business Education and Administration
Motlow State Community College
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