LISA LANDIS

• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Discussed such topics as proper nutrition and lifestyle changes to help patients live healthier lives.
• Explained ways to holistically alleviate depression and anxiety, which included meditation, and yoga.
• Facilitated continuity of care for patients transitioning between healthcare settings by collaborating closely with case managers, social workers, and other key stakeholders.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Managed direct care of patients, conducted assessments, and documented care activities in a clinical setting
• Educated patients on preventive care and lifestyle choices to improve overall health
• Telephone triage; managed approximately 50-60 calls, faxes, and emails
• Alleviated patient fears of treatments through kind, empathetic communication

Served diverse patient populations with thorough knowledge of diverse injuries, surgical services, and disease states

• Assessed patient needs and risk factors through careful interpretation of patient health history
• Advocated for patient needs within the healthcare team and collaborated to develop appropriate treatment options
• Educated families and caregivers on diagnosis, prognosis, and treatment plans
• Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records
• Managed 4-6 patients per shift on a med-surge cardiac step-down unit

• Triaged approximately 40-50 calls per day within a multiple specialty practice including Cardiology, Nephrology, Sleep Medicine, Endocrinology, Rheumatology, and Gastroenterology
• Educated patients on preventive care and lifestyle choices to improve overall health
• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Contributed ideas for improving work processes