Lisa Lang
Smyrna
Summary
Dynamic Route Driver with a strong work ethic and excellent customer service skills, honed at Keystone Automotive Industries, Inc. Achieved improved delivery efficiency through effective communication and safety compliance, while training new drivers. Proficient in vehicle inspections and maintenance, ensuring operational excellence and customer satisfaction.
Diligent
Overview
17
17
years of professional experience
Work History
Route Driver
Keystone Automotive Industries, Inc.
02.2015 - Current
- Operated delivery vehicle efficiently, ensuring timely route completion.
- Monitored inventory levels, verifying accuracy of shipments and deliveries.
- Maintained vehicle cleanliness and safety standards through regular inspections.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
- Assisted in training new drivers on route navigation and company policies.
- Coordinated with warehouse staff to streamline loading processes and improve efficiency.
- Implemented best practices for safety compliance, reducing incidents on the road.
Customer Service Representative/Cashier
JOANN Fabrics and Crafts
07.2013 - 01.2015
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Trained new team members on products, policies, and best practices for customer interactions.
- Managed inventory levels, ensuring product availability and accurate stock records.
- Implemented process improvements that enhanced customer satisfaction and streamlined operations.
- Effectively greeted customers at the front door, demonstrating products.
- Effectively ran a cash register and put back returns at the end of the day
- Led training sessions focused on product knowledge
Tax Preparer
H&R Block
01.2009 - 04.2013
- Prepared and filed individual and business tax returns accurately and efficiently.
- Conducted thorough client interviews to gather financial information for tax preparation.
- Provided clients with insights on deductions, credits, and tax-saving opportunities.
- Reviewed and analyzed tax documents to ensure compliance with federal and state regulations.
- Maintained up-to-date knowledge of changing tax laws to ensure accurate filings passing the RTRP tax preparer test
- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained up-to-date knowledge of changing tax laws to ensure accurate filings.
Education
Bachelor of Science - Organizational Leadership/Information Technology
Bethel University
McKenzie, TN06-2017
Skills
- Strong work ethic
- Excellent customer service
- Vehicle inspections
- Vehicle maintenance knowledge
- Commercial driving
Timeline
Route Driver
Keystone Automotive Industries, Inc.
02.2015 - Current
Customer Service Representative/Cashier
JOANN Fabrics and Crafts
07.2013 - 01.2015
Tax Preparer
H&R Block
01.2009 - 04.2013
Bachelor of Science - Organizational Leadership/Information Technology
Bethel University