Lisa M Lantier
RAGLEY,LA
Summary
Resourceful unit secretary with a strong background in healthcare operations. Skilled in managing patient records, scheduling, and maintaining supply inventory, ensuring seamless unit functionality and high standards of care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Unit Secretary, NICU
Christus Health
Lake Charles, Louisiana
02.2009 - Current
- Managed patient records and coordinated admissions for NICU patients.
- Scheduled appointments and maintained calendars for medical staff.
- Communicated effectively with families regarding patient status and care updates.
- Assisted in the preparation of medical documentation for staff meetings.
- Maintained inventory of office supplies and ordered necessary materials.
- Collaborated with nurses to ensure accurate patient information flow.
- Answered incoming calls and directed them appropriately.
- Managed daily operations of the NICU unit, including staffing schedules and workflow management.
- Organized files within the medical record system for easy retrieval when needed.
- Coordinated meetings with other healthcare professionals for collaborative patient care.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Greeted patients upon arrival in the NICU unit and provided necessary paperwork.
- Reviewed patient charts for accuracy prior to entering information into computer system.
- Provided assistance with discharge planning process by obtaining necessary documents from external sources when required.
- Provided administrative support to the NICU staff, including scheduling appointments and coordinating medical records.
- Performed data entry into electronic medical records systems.
- Adhered to departmental policies and procedures regarding safety standards and infection control protocols.
- Scheduled tests and procedures for patients based on physician orders.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors and other healthcare providers in a professional manner.
- Facilitated communication between parents and guardians, nurses, physicians, social workers. regarding any changes or updates in a patient's condition.
- Prepared documents such as discharge summaries, lab results, treatment plans. for review by physicians or nurses.
- Monitored stock levels of supplies and equipment in the NICU unit and ordered additional items as needed.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Provided expert care for newborns during day and night shifts.
- Supported families with infant feeding, bathing, and sleep strategies.
- Assisted with establishing feeding schedules to promote healthy habits.
- Maintained a clean and organized environment for optimal infant care.
- Offered emotional support to parents adjusting to newborn responsibilities.
- Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
- Organized necessary supplies for each shift and restocked items as needed.
- Demonstrated proper handling techniques for premature infants or those with special needs.
- Facilitated communication between medical staff, social workers and family members regarding the newborn's condition.
- Cared for multiples such as twins or triplets, providing assistance with bottle-feeding, diapering and soothing strategies.
- Responded quickly to emergency situations such as choking episodes or respiratory distress.
- Performed light household tasks related to caring for an infant such as laundry or meal preparation.
- Coordinated with multidisciplinary teams to develop and implement individualized care plans for pediatric patients.
- Advocated for the rights and needs of pediatric patients, ensuring a child-friendly healthcare environment.
- Managed emergency and critical care situations with professionalism, adhering to established protocols.
- Collaborated with social services to address non-medical needs of patients and families, ensuring comprehensive support.
Manager
Payless Shoe source
DeRidder, Louisiana
02.1997 - 10.2004
- Oversaw inventory management and replenishment processes for optimal stock levels.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained new employees on customer service and sales techniques.
- Managed daily operations and staff scheduling for retail store efficiency.
Education
High School Diploma -
East Beauregard High School
Dry Creek, LA05-1998
Business Management
Lamar Salter Technical College
Leesville, LA01-1998
Certification
BLS
American Heart Association
American Heart Association
Timeline
Unit Secretary, NICU
Christus Health
02.2009 - Current
Manager
Payless Shoe source
02.1997 - 10.2004
High School Diploma -
East Beauregard High School
Business Management
Lamar Salter Technical College