Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Lara Perez

Lisa Lara Perez

Corpus Christi

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Insurance Broker

Multiple Carriers
10.2022 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
  • Met with prospective customers and business owners in homes, businesses, and other settings.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Utilized CRM software to manage client relationships.

HR Consultant

Companies Across the United States
10.2006 - Current
  • Contract position for companies across the US
  • Developed and restructured HR Departments
  • Assisted companies assess risk and liability within the company structure
  • Collaborated with Business Owners/Administration to develop policies and procedures for the company, also case-specific for Projects
  • New Hire Onboarding including Benefits Enrollment
  • Developed new policies and processes which increased productivity and automation across the HR Department
  • Sourced and screened Staff/Craft candidates for multiple positions within the organization
  • Conducted phone screens and in-person interviews with candidates
  • Fostered relationships with Staffing Agencies
  • Provided feedback to Hiring Managers throughout the interview process
  • Conducted internal DOL/EEOC/TWC investigations and answered all claims with 100% case win on behalf of the company.
  • Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.

HR Consultant

BlackHawk Industries
06.2022 - 07.2022
  • Assisted with the recruitment process for 40 states and 3 countries
  • Updated the open requisitions forms for all open and approved positions
  • Obtained authority to solicit to hire from the VP of the Hiring Unit and CFO as to validate the budgeted position
  • Updated ADP and screened for potential candidates.

HR Onsite Manager

Matrix
08.2018 - 06.2020
  • Coached onsite Project Managers/Superintendents on employee relations issues and the importance of HR policy and procedures
  • Ensured site compliance with state and federal employment laws
  • Developed an onboarding process which included Safety, Project Controls, Project Director, Management, and Hiring Manager
  • Conducted tactical HR duties such as onboarding, DISA orders, background checks, online trainings, verification of site-specific trainings
  • Facilitated solo high volume onboarding for a 115 million project
  • Recruited also for administration staff at corporate offices
  • Developed a process for tracking of field/craft recruiting,
  • including employment advertising, affirmative action postings, screening resumes/job applications, arranging interviews, and administering various skills assessment tests
  • Analyzed craft and technical personnel needs for current projects through discussions with operations management, project managers, and superintendents.
  • RIF due to COVID

Director of Residential Services

Texas Department of Health and Human Services
07.2016 - 01.2019
  • Managed the residential component of a Supported Living Facility for the State of Texas
  • Oversaw a 40 million yearly budget and was able to reduce overtime by 100k monthly per unit
  • Overwhelmingly reduced a monthly unnecessary expenditure of an estimated 500k monthly
  • Developed effective partnerships with family members, advocacy groups, professional organizations, and the general public
  • Developed and deployed policies to govern the operation of an organization
  • Developed comprehensive and effective quality assurance systems to measure operation of an organization
  • Knowledge of and experience working with HCS/IID standards and applicable rules and laws
  • Knowledge of and experience in managing effective incident management systems
  • Ability to organize and present information effectively, both in spoken and written word
  • Ability to analyze and solve complex problems and to make effective decisions affecting the overall operation of a large organization
  • Ability to plan, assign, and supervise the work of others.

Program Administrator

HR Consulting Helping Texans Work
10.2011 - 12.2018
  • Focused on assisting individuals with Disabilities find meaningful employment in compliance with a contract with Texas Workforce/Department of Assistive and Rehabilitative Services
  • Focused on planning and advising community organizations and companies on HR issues with a close focus on ADA and EEOC guidelines
  • Managed various facets of HR Department to include recruiting, staffing, benefits, policies/procedures, workplace accommodations, compensation, employee relations, and provide strategic and tactical HR support to employees and managers
  • Worked hand in hand with frontline leaders on strategies to solve strategic and tactical Organizational Health and Employee Relations issues
  • Ensured companies comply with federal, state, and local laws and regulations, company policies, practices, and procedures
  • Built alliances and networking capabilities with internal and external customers to meet short and long term talent needs
  • Ensured HR team utilizes creative sourcing strategies to surface candidates eligible for program services.

HR Consultant

Magine Support Services
06.2008 - 07.2016
  • Development of Human Resource Department to include recruiting, staffing, benefits, policies/procedures, compensation, employee relations, and provide strategic and tactical HR support to employees and managers
  • Worked hand in hand with frontline leaders on strategies to solve strategic and tactical Organizational Health and Employee Relations issues
  • Ensured company complied with federal, state, and local laws and regulations
  • Built alliances and networking capabilities with internal and external sources to meet short and long term talent needs
  • Ensured HR Department utilizes creative sourcing strategies to encounter candidates.

President

TRESCO/UP OILFIELD
10.2002 - 03.2014
  • Owned and operated an Oil and Gas Rental and Service in the Gulf of Mexico waters, East Texas, Mississippi, and New Mexico areas
  • Provided services to Drilling Rigs in the area of Hydro Blasting, BOP Testing, Roustabout Service, and rental of equipment, Tank Cleaning, Rig Wash
  • Negotiated all Master Service Agreements with Major Oil and Gas Companies
  • Oversight of ISNETWORLD and was issued an A+ rating
  • Developed Safety Manuals, HR Manuals
  • Oversight of Health Safety and Security on job sites
  • Partnered with Consultant and Oil and Gas company to negotiate RFP's
  • Conducted Site Safety Audits
  • Developed Onboarding process.

EEOC/FEPA Investigator

City of Corpus Christi
01.2000 - 10.2006
  • Conducted investigations dealing with Title VII of the Civil Rights Act, as amended, which protects employees and job applicants from employment discrimination based on race, color, religion, sex, and national origin
  • Conducted investigations dealing with The Equal Pay Act of 1963 which protects men and women from sex-based wage discrimination
  • Conducted investigations dealing with The Age Discrimination in Employment Act (ADEA), as amended, which protects persons 40 years of age or older from age-based employment discrimination
  • Conducted investigations dealing with the Americans with Disabilities Act (ADA) which prohibits discrimination against people with disabilities in several areas, including employment
  • Negotiated No Fault Settlements
  • Drafted Intakes from potential clients.

Education

Criminal Justice -

Texas A & M - Corpus Christi
Corpus Christi, United States
06.1995

Skills

  • Microsoft Office
  • Excel
  • ADP
  • CAPPS
  • TELLO
  • DISA
  • Risk Mitigation
  • Client Retention
  • Proactive team player
  • Sales Presentations
  • Networking capabilities
  • Life and health insurance
  • Commission-based sales

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Insurance Broker

Multiple Carriers
10.2022 - Current

HR Consultant

BlackHawk Industries
06.2022 - 07.2022

HR Onsite Manager

Matrix
08.2018 - 06.2020

Director of Residential Services

Texas Department of Health and Human Services
07.2016 - 01.2019

Program Administrator

HR Consulting Helping Texans Work
10.2011 - 12.2018

HR Consultant

Magine Support Services
06.2008 - 07.2016

HR Consultant

Companies Across the United States
10.2006 - Current

President

TRESCO/UP OILFIELD
10.2002 - 03.2014

EEOC/FEPA Investigator

City of Corpus Christi
01.2000 - 10.2006

Criminal Justice -

Texas A & M - Corpus Christi

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Lisa Lara Perez