Lisa Larmer
Goode,VA
Summary
Thorough Quality Assurance Specialist with a 12-year background dedicated to quality and accuracy. Outstanding communication, organizational and time management talents.
Overview
15
15
years of professional experience
Work History
Quality Assurance Specialist
UMC Medical/IMA Group
11.2016 - 10.2020
- Proof read each IME report to ensure report met client expectations.
- Ensured product compliance with industry regulations by staying up-to-date on relevant guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Ensured product compliance with NYS Workers Compensation Guidelines.
Customer Service/Quality Assurance
Genex Services LLC
08.2014 - 11.2016
- Physician/Patient scheduling for Workers' Compensation Independent Medical Exams.
- Prep medical charts/records for each physician prior to examination.
- Effectively resolved customer complaints and trouble-shooting when necessary.
- Quality Assurance: Proof read each IME report to ensure report meets client expectations as well as Workers Compensation Guidelines.
Customer Service/Quality Control
Workplace Health Solutions
03.2008 - 08.2014
- Manage all Workers' Compensation files; complete each process through its entirety.
- Self-directed account manager; completed all daily tasks with timely accuracy.
- Physician/Patient scheduling for Workers' Compensation Independent Medical Exams.
- Prep medical charts/records for each physician prior to examination.
- Resolve customer complaints and troubleshoot whenever necessary.
Medical Assistant/Customer Service Representative
Riverfront Medical Services
10.2005 - 03.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Physician/Patient scheduling for Occupational Health and Independent Medical Exams.
- Provide services for Post Accident and pre-employment Drug and Alcohol Testing.
- Performed Ancillary Services, phlebotomy, hearing conservation, pulmonary function testing, fitness tests, federal drug and alcohol testing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Some College (No Degree) - Medical Assistant Program/Phlebotomy Certificate
OCM BOCES
Liverpool, NYHigh School Diploma -
Cicero High School
Cicero, NY06.1998
Skills
- Extremely reliable and punctual
- Professional attitude with a positive approach
- Pleasant, cooperative, and work well with others
- Strong communication skills
- Sound decision-making abilities
- Customer Service
- Problem-solving skills
Timeline
Quality Assurance Specialist
UMC Medical/IMA Group
11.2016 - 10.2020
Customer Service/Quality Assurance
Genex Services LLC
08.2014 - 11.2016
Customer Service/Quality Control
Workplace Health Solutions
03.2008 - 08.2014
Medical Assistant/Customer Service Representative
Riverfront Medical Services
10.2005 - 03.2008
Some College (No Degree) - Medical Assistant Program/Phlebotomy Certificate
OCM BOCES
High School Diploma -
Cicero High School
Similar Profiles
Angel L. Rentas Leon, MDAngel L. Rentas Leon, MD
MD at IMA Medical GroupMD at IMA Medical Group
Colleen KaylorColleen Kaylor
Phlebotomist at IMA Medical GroupPhlebotomist at IMA Medical Group
ALEXANDRA SALAZARALEXANDRA SALAZAR
Patient Outreach Coordinator at IMA Medical GroupPatient Outreach Coordinator at IMA Medical Group