Lisa LAROCCO
Holbrook,United States
Summary
Dedicated, dependable and highly organized individual with experience in providing administrative and clerical support of medical staff. Skilled in managing patient records, collecting patient payments, scheduling appointments, explaining treatment plans and insurance coverage while providing exceptional customer service. Seeking to utilize excellent communication, interpersonal,and organizational skills to complete tasks.
Reliable with excellent work ethic and eager to learn.
Overview
19
19
years of professional experience
Work History
Front Desk Medical Receptionist
Arthritis Knee Pain Centers
Smithtown, NY
08.2022 - 02.2024
- Greeted patients immediately upon arrival, providing excellent customer service.
- Maintained a clean reception area, ensuring all forms were up to date and available for patients.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Managed front desk operations including check-in, check-out processes, appointment scheduling, collecting co-payments and co-insurance and issued appropriate receipts.
- Scanned and uploaded documents into patient demographics.
- Ensuring all prior authorization and referrals were obtained.
- Informed patients of financial responsibilities prior to rendering services.
- Responded to inquiries from patients regarding insurance coverage and treatment.
- Provided assistance to physicians and other medical staff members as needed.
- Identified problems or discrepancies in patient records and took corrective action accordingly.
- Contributed ideas during team meetings that could improve overall efficiency of the practice's operations.
- Assisted with training new employees on front desk reception responsibilities.
- Ensured confidentiality of personal and financial information , protecting patient rights and complying with HIPAA regulations.
- Adhered to company policies related to safety protocols and infection control standards.
- Maintained a professional demeanor while providing excellent customer service to all patients.
Owner/Operator
Home and Office Cleaning services
Holbrook, NY
01.2008 - 08.2022
- Managed daily operations of the business, including personal, inventory control, pricing and accounting.
- Provided friendly engaging customer service to internal and external customers.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines.
Product Demonstrator
At Home America
Holbrook, NY
01.2005 - 01.2009
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
- Developed promotional materials such as pamphlets, brochures and flyers that highlighted the features of the product being demonstrated.
- Attended trade shows and other marketing events where products were showcased and promoted.
- Established relationships with potential buyers by networking at events and meetings.
- utilized persuasive selling techniques to increase customer interest in products.
- Initiated creative campaigns that increased brand awareness among target audience.
Pre School Teacher's Aide
Peace Christian Preschool
Bohemia, NY
09.2005 - 01.2008
- Collaborated with teachers and staff members to assist in creating an atmosphere conducive to learning for all students.
- Helped develop social skills by teaching basic concepts such as sharing, taking turns, listening attentively and following directions.
- Assisted preschool teacher in developing and implementing lesson plans for 2-5 year olds.
- Communicated regularly with parents regarding their child's progress, needs or concerns.
- Created and assembled classroom displays and decorations.
- Demonstrated positive behavior management techniques during classroom instruction.
- Maintained a safe environment by monitoring student behavior, supervising playground activities and enforcing rules.
- Maintained daily records of activities, behaviors, meals and naps.
Education
High School Diploma -
Garden City High School
Garden City, NY01-1991
Skills
- Patient Relations
- Payment Collection
- Patient Scheduling
- Office Administration
- HIPAA Compliance
- Outgoing Personality
- Product Demonstrations
- Customer Engagement
- Decision-Making
- Flexible Schedule
- Excellent Communication
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Arthritis Knee Pain Centers
08.2022 - 02.2024
Owner/Operator
Home and Office Cleaning services
01.2008 - 08.2022
Pre School Teacher's Aide
Peace Christian Preschool
09.2005 - 01.2008
Product Demonstrator
At Home America
01.2005 - 01.2009
High School Diploma -
Garden City High School
Similar Profiles
NATASHA R. WILSONNATASHA R. WILSON
Practice Manager at Arthritis Knee Pain CentersPractice Manager at Arthritis Knee Pain Centers
Jasmine BeltonJasmine Belton
Medical Assistant at Arthritis knee PainMedical Assistant at Arthritis knee Pain
Melaniseia StewartMelaniseia Stewart
Insurance Verification and Medical Record Specialist at Arthritis Knee Pain CenterInsurance Verification and Medical Record Specialist at Arthritis Knee Pain Center