Lisa Larsen

Results oriented, dependable professional experienced in global customer support, process development, process re-engineering, change management, as well as project management, implementation processes (gathering requirements, developing test plans, deploying training). Excels in fast paced environment and has ability to adapt and learn quickly. Works well independently, with a team and in a management role motivating staff to increase productivity and profitability. Strong interpersonal and communication skills. Ability to interact both verbally and in written communication within various levels and departments of an organization.

• Led the RFP process of a case management tool (Salesforce.com) for the HR Transformation effort at Halliburton and negotiated a25% discount off base licensing fees.
• Salesforce.com implementation completed on time/on budget, while adding additional functionality without any increase.
• Led roll-out training effort for several South America countries and Canada implementations of SAP HR/Payroll.
• Proposed, designed and led improvement effort of creating a web-based supplier registration process, resulting in a200% increase in process efficiency.
• Worked with a team to develop a more streamlined service delivery process, which enhanced customer satisfaction by20%.
• Developed various processes for proactive training and customer support that reduced call volumes by20%.
• Selected as key analyst to perform a CRM process evaluation that led to a restructured organizational work redesign. Through enhanced processes and proactive customer facing, goals were met and exceeded in advance of target deadlines.
• Designed and accomplished just-in-time training plan to successfully train300 HR professionals for an SAP/HR Payroll implementation.