Summary
Overview
Work History
Education
Timeline
RegisteredNurse

Lisa Leader

Registered Nurse
Adrian,MI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

36
36
years of professional experience
3
3
years of post-secondary education

Work History

Manager, Risk, Patient Safety, Patient Experience

ProMedica Charles & Virginia Hickman Hospital
Adrian, MI
11.2016 - 06.2022
  • Collaborated with Physicians and Leadership; identified ways to decrease risk and enhance patient safety.
  • Conducted risk assessments in all areas of the hospital.
  • Worked with external legal counsel
  • Routinely reviewed EHR documentation for areas of vulnerability
  • Lead of Root Cause Analysis Team –identified & presented events for analysis, led investigation of event, interviewed staff, facilitated scoring, & action planning.
  • Summarized lessons learned from RCA events for staff education.
  • Mentored Patient Safety Coaches & facilitated Safety Coach meetings.
  • Listened to patients/patient families regarding concerns, frustrations and grievances.
  • Negotiated with disgruntled patients & identified a satisfactory resolution.
  • Served as the patient advocate & liaison.
  • Fostered Patient Experience Connectors, and managed Patient Experience meetings.
  • Served as Administrator On Call and provided consultation with hospital supervision regarding hospital operations.

Registered Nurse - Maternal-Newborn Health

ProMedica Bixby & Herrick Hospitals
Lenawee County, MI
05.1986 - 11.2016
  • Provided bedside care for antepartum, intrapartum, and post-partum patients, well & compromised newborns.
  • Developed childbirth education curriculum for early pregnancy, birthing preparation, smoking cessation, post-partum & newborn care, and sibling classes.
  • Taught all facets of childbirth education.
  • Served as Obstetrical Nurse Educator - developed orientation program & curriculum, annual competencies, fetal monitor & case reviews.
  • Climbed the clinical ladder and led ~50 employees in daily operations.
  • Identified, implemented, monitored & audited performance improvement initiatives.
  • Led staff in successful completion of The Joint Commission & Healthcare Facilities Accreditation Program.
  • Developed, revised & implemented evidence-based policy & procedures.
  • Compiled unit budget, identified & responded to variances.
  • Led staff in understanding of patient satisfaction data, assisted with development & implementation of action planning

Education

Bachelor of Arts - Organizational Management With A Healthcare

Spring Arbor University
Jackson, Michigan
05.2001 -

RN Diploma -

Bronson Methodist Hospital School of Nursing
Kalamazoo, MI
08.1983 - 04.1986

Timeline

Manager, Risk, Patient Safety, Patient Experience

ProMedica Charles & Virginia Hickman Hospital
11.2016 - 06.2022

Bachelor of Arts - Organizational Management With A Healthcare

Spring Arbor University
05.2001 -

Registered Nurse - Maternal-Newborn Health

ProMedica Bixby & Herrick Hospitals
05.1986 - 11.2016

RN Diploma -

Bronson Methodist Hospital School of Nursing
08.1983 - 04.1986
Lisa LeaderRegistered Nurse