Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work History
Manager, Risk, Patient Safety, Patient Experience
ProMedica Charles & Virginia Hickman Hospital
Adrian, MI
11.2016 - 06.2022
Collaborated with Physicians and Leadership; identified ways to decrease risk and enhance patient safety.
Conducted risk assessments in all areas of the hospital.
Worked with external legal counsel
Routinely reviewed EHR documentation for areas of vulnerability
Lead of Root Cause Analysis Team –identified & presented events for analysis, led investigation of event, interviewed staff, facilitated scoring, & action planning.
Summarized lessons learned from RCA events for staff education.
Listened to patients/patient families regarding concerns, frustrations and grievances.
Negotiated with disgruntled patients & identified a satisfactory resolution.
Served as the patient advocate & liaison.
Fostered Patient Experience Connectors, and managed Patient Experience meetings.
Served as Administrator On Call and provided consultation with hospital supervision regarding hospital operations.
Registered Nurse - Maternal-Newborn Health
ProMedica Bixby & Herrick Hospitals
Lenawee County, MI
05.1986 - 11.2016
Provided bedside care for antepartum, intrapartum, and post-partum patients, well & compromised newborns.
Developed childbirth education curriculum for early pregnancy, birthing preparation, smoking cessation, post-partum & newborn care, and sibling classes.
Taught all facets of childbirth education.
Served as Obstetrical Nurse Educator - developed orientation program & curriculum, annual competencies, fetal monitor & case reviews.
Climbed the clinical ladder and led ~50 employees in daily operations.
Laboratory Phlebotomist /Central Processing Technician at Promedica Charles & Virginia Hickman HospitalLaboratory Phlebotomist /Central Processing Technician at Promedica Charles & Virginia Hickman Hospital