Lisa LeBlanc
BREAUX BRIDGE,LA
Summary
Extremely organized individual with high discretion and confidentiality and excellent written communication skills Desire the position of an Office Administrator, bringing 15+ years administrative and customer service experience.
Overview
16
16
years of professional experience
Work History
Sales Associate
Mendoza Ford
Maurice, LA
10.2023 - Current
- Coordinated test drives for interested buyers, ensuring seamless experience that showcased each vehicle's capabilities.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions .
- Conducted thorough product research and attended training sessions to maintain expert knowledge of current automotive trends and models.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for customer's needs.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Maintained strong understanding of competitor offerings and pricing, positioning our vehicles as superior choice for customers.
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to dealership.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Built relationships with customers to encourage repeat business.
Sales Associate
Courtesy Chevrolet GMC Buick
Breaux Bridge, LA
10.2022 - 10.2023
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Assisted in marketing efforts such as creating promotional materials and updating online listings to attract new customers to dealership.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
Cashier
Courtesy Chevrolet GMC Buick
Breaux Bridge, LA
01.2021 - 10.2022
- Received payments for work performed on vehicles
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained and balanced cash drawer, ensuring accurate accounting at the end of each shift.
BDC Manager
Courtesy Chevrolet GMC Buick
Breaux Bridge, LA
07.2021 - 01.2022
- Assist customers with Service Appointments
- Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Logged customer comments in dealer management system for follow-up.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Offered incentives to reschedule no-show and canceled appointments.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
Receptionist
Courtesy Ford
Breaux Bridge, LA
11.2020 - 07.2021
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
POWER CLEANING SOLUTIONS
Carencro, LA
07.2012 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Team Leader
TRANSCOM NORTH AMERICA
10.2008 - 01.2012
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
TRANSCOM NORTH AMERICA
01.2008 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA05.1988
Skills
- Proficient in QuickBooks
- Microsoft Word
- Excel
- Outlooks
- Ability to work well with others
- Solid Computer Skills
- Money Handling
- Verbal/written communication
- CRM software proficiency
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Basic Mathematics
- Phone Etiquette
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
References
Available Upon Request
Timeline
Sales Associate
Mendoza Ford
10.2023 - Current
Sales Associate
Courtesy Chevrolet GMC Buick
10.2022 - 10.2023
BDC Manager
Courtesy Chevrolet GMC Buick
07.2021 - 01.2022
Cashier
Courtesy Chevrolet GMC Buick
01.2021 - 10.2022
Receptionist
Courtesy Ford
11.2020 - 07.2021
Administrative Assistant
POWER CLEANING SOLUTIONS
07.2012 - 03.2020
Team Leader
TRANSCOM NORTH AMERICA
10.2008 - 01.2012
Customer Service Representative
TRANSCOM NORTH AMERICA
01.2008 - 01.2009
High School Diploma -
Breaux Bridge High School