Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Leca

Ashburn,GA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 20 years in retail. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure retail managements position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Shift Leader

Cracker Barrell Old Country Store
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Educated staff on organizational mission and goals to help employees achieve success.

Business Owner/Operator

321 Strike A Pose
12.2021 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Served as principal stakeholder over organization's complete operations.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Prepared annual budgets with controls to prevent overages.

Major Appliance Consultant

Pacific Sales Kitchen & Home
08.2017 - 12.2020
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Maintained product knowledge to assist and educate customers on options available.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Operated store equipment to promote safety and reduce injury.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Drove team revenue totals by bringing in top sales numbers.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Sales Consultant

Sears Roebuck
11.2012 - 08.2017
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maximized customer retention by resolving issues quickly.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Manager on Duty

Spencer's Gifts
08.2010 - 11.2012
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Owner/Operator

Gel Art Of Middleboro
05.1998 - 08.2002
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared annual budgets with controls to prevent overages.

Manager

D And S Motors
05.1989 - 11.2000
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Cross-trained existing employees to maximize team agility and performance.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Onboarded new employees with training and new hire documentation.
    • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Improved safety procedures to create safe working conditions for workers.
    • Developed and implemented business strategies to achieve business goals and stay competitive.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

HHA, PA, And CNA - Nursing

Cognesco Nursing
Taunton, MA
04.1993

High School Diploma -

West Bridgewater Junior/Senior
West Bridgewater, MA
05.1989

Skills

  • Staff Development
  • Security Monitoring
  • Business Process
  • POS System Operations
  • Team Leadership
  • High-Volume Environments
  • Team Meetings
  • Inventory Counts
  • Shift Paperwork Completion
  • Operations Management
  • Daily Workflows
  • Security Procedures Adherence
  • Leadership
  • Job Assignments
  • Assigning Work
  • Team Supervision
  • Account Management
  • Sales Reporting
  • Performance Tracking and Evaluations
  • Sales Expertise
  • Cash Sales Counts
  • Hospitality Service
  • Issue Resolution
  • Employee Attendance Monitoring
  • Task Monitoring
  • Suggestive Selling
  • Team Motivation
  • Staff Supervision
  • Shift Scheduling
  • Staff education and training
  • Decision-Making
  • Multitasking Abilities

Timeline

Shift Leader

Cracker Barrell Old Country Store
04.2023 - Current

Business Owner/Operator

321 Strike A Pose
12.2021 - Current

Major Appliance Consultant

Pacific Sales Kitchen & Home
08.2017 - 12.2020

Sales Consultant

Sears Roebuck
11.2012 - 08.2017

Manager on Duty

Spencer's Gifts
08.2010 - 11.2012

Owner/Operator

Gel Art Of Middleboro
05.1998 - 08.2002

Manager

D And S Motors
05.1989 - 11.2000

HHA, PA, And CNA - Nursing

Cognesco Nursing

High School Diploma -

West Bridgewater Junior/Senior

Similar Profiles

CREATE PROFILE
Lisa Leca