Lisa Lee

• Perform complex fraud investigations with minimal supervision

• Respond to complex customer requests that may not be covered by established procedures

• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations

• Resolve highly complex issues directly with client, or third parties

• Drive organizational change through innovation and process improvement, eliminating friction points for team

• Monitor process workflow, quality, and recommend new options to enhance productivity as required

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.

• Perform investigation of potential fraud applications and fraud activity on credit cards
• Reroute account disputes claims to the appropriate departments
• Respond to inbound client calls and assist with specific service related requests and concerns.
• Provide solutions to client issues through the usage of all available resources under limited supervision.
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual performance targets
• Served as a mentor to New hires, sharing knowledge and expertise while fostering a collaborative team environment.
• Assisted other various departments when were short staffed ie; Recoveries, Lost/stolen, and Special Processing
• Assisted Sec Ops department performing various jobs; High dollar Outstanding reports, Balance transfer investigation, Buddy work when a team member is out on OOO.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
• Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
• Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
• Maintained and processed invoices, deposits, and money logs.
• Reconciled and corrected issues with financial records.
• Completed payroll for employees and maintained detailed records of procedures.
• Posted daily receipts and payments in accordance with company protocols.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
• Responded to emergency situations and de-escalated hostile confrontations.
• Assisted in intake and release of inmates.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Administered drug tests to inmates.
• Coordinated with other law enforcement personnel to exchange information.

• Reduced no-show rates with consistent follow-up calls and email reminders to clients.
• Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
• Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
• Called and rescheduled appointments for clients.
• Assisted coworkers and staff members with special tasks on daily basis.
• Mailed out flyers and letters to new and existing clients
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed the scheduling of all office meetings to ensure smooth operations and minimal conflicts.
• Directing the flow of mail, faxes, and deliveries to reach the intended recipients.

The duties and responsibilities of the Secretary:

• Perform all duties as required by the CWA Constitution and Local Bylaws.
• Maintain a up to date and accurate membership database. Record minutes of all Local meetings.
• Maintain files: Membership, Reports, Grievances/Arbitration cases, Correspondence
• Furnish International and District with proper records and reports as required.
• Handle correspondence.
• In cooperation with Treasurer, implement budget.
• Inform President and (Executive) Vice President of changes in International and/or District procedures.
• Remind President of items for agendas of meetings. Cooperate with other officers in furnishing proper reports to government.
• Become involved in Local decision-making processes.
• Work as a member of the Local Officers' team.

The responsibilities of the treasurer:

• Maintain an updated and accurate membership database.
• Perform all duties as required by the CWA Constitution and Local Bylaws.
• Prepare budget in consultation with other officers.
• Maintain financial records.
• Receive funds due to the Local, including dues payments from the International, cash dues, initiation fees, etc.
• Handle expenditure of funds.
• Secure authorization, documentation and explanation for all expenditures.
• Reconcile and keep bank account records.
• Report on finances to Executive Board and membership.
• Maintain records on employees.
• Prepare Forms W-4, W-2, W-3, I-9.
• Prepare Forms 1099, 1096.
• Prepare and reconcile accounts (i.e. QuickBooks).
• Meet Federal Report requirements.: LM reports, Form 990,Unemployment Compensation Form 940, Quarterly tax report Form 941
• Arrange for annual audit.
• Handle bonding coverage.
• Manage Local's assets.