Lisa Lerner
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Manager, Installation and Scheduling
Nauto
03.2023 - 02.2024
- Build, train, and lead the installations and scheduling team, consisting of Installation Project Managers and Quality Assurance Associates.
- Manage international, national, and regional third-party installation vendors, including sourcing (RFQ generation, contract negotiations, business award, etc.), on-boarding, training, and on-going commercial management.
- Develop associated internal and external Service Level Agreements (SLAs), monitor performance, and take corrective action as necessary.
- Document best practices and develop efficient installation processes, procedures, and training tailored for Nauto, third-party installation vendors, and the end customer.
- Identify requirements and develop and deploy processes, systems, and tools to improve efficiency, accelerate deployment, increase quality, and reduce cost of Nauto installations.
- Support the ongoing product development process, by documenting gaps and recommending enhancements to the Nauto device, Fleet Application, Installer / Mobile Application, back-end and IT systems, etc. to improve the installation experience.
Manager Installation Services
Solera
01.2015 - 03.2023
- Lead daily operations to support US, UK, and India dispatch activities for US and UK clients
- Implemented and designed eLearning modules for authorized service providers and engineers
- Redesigned Salesforce case layout to better suit department needs
- Collaborate on large enterprise initiatives from the RFP stage through pilot and deployment phases, developing comprehensive installation rollout and resource plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
Installation Manager
Verizon Enterprise
01.2007 - 12.2015
- Directed 14 installation and field service representatives as well as 1,000 third-party vendors, ensuring standardized pricing and adherence to operational processes
- Instrumental in developing proprietary installation management software and client database
- Managed human resource functions including interviewing, hiring, onboarding, and performance reviews
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
Education
High School Diploma -
North Torrance High School
Torrance06.1982
Skills
- Microsoft Office
- NetSuite
- Salesforce
- Workday
- Google Suite
- Team Building
- Performance Review
- Budgeting
- Organization
- Verbal Communication
- Customer Relations
- Networking
- Conflict Resolution
Timeline
Manager, Installation and Scheduling
Nauto
03.2023 - 02.2024
Manager Installation Services
Solera
01.2015 - 03.2023
Installation Manager
Verizon Enterprise
01.2007 - 12.2015
High School Diploma -
North Torrance High School