Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Lester

Lexington,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Prepared Foods Lead

Sam's Club
Lexington , KY
07.2020 - Current
  • Kept accurate records of daily sales and inventory levels.
  • Adhered to all company policies and procedures related to the sale of prepared foods.
  • Followed proper sanitation guidelines when handling food products.
  • Performed regular quality checks on prepared foods for freshness and appearance before displaying them for sale.
  • Set up displays of prepared foods according to store specifications and merchandising standards.
  • Monitored expiration dates on all products and removed outdated items from display cases.
  • Took initiative to help other staff members during peak times or when additional assistance was needed.
  • Conducted daily inspections of refrigeration units to verify temperatures were within acceptable ranges.
  • Ordered supplies necessary for operation of department.
  • Participated in regular health and safety audits, implementing corrective actions as needed.
  • Collaborated with team members to efficiently handle high-volume periods.
  • Trained new team members on kitchen procedures, safety protocols, and customer service standards.

Cake Decorator

Sam's Club
Lexington , KY
08.2018 - 07.2020
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Formulated designs based on customer specifications.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Troubleshot any issues that arose during the cake decorating process.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Followed safety protocols while using sharp utensils such as knives or spatulas.
  • Assembled multiple tiers of cakes with precision and stability.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Cleaned work area after completing each project for sanitation purposes.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.

Department Manager

Walmart
Bardstown, KY
01.2017 - 08.2018
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Identified training needs among staff members and organized relevant workshops accordingly.

Customer Service Manager /Prepared Foods Team Leader

Sam's Club
Lexington, KY
12.2015 - 01.2017
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Customer Service Manager

Walmart
Pikeville, KY
01.2014 - 12.2015
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Overnight Stocker

Walmart
Pikeville, KY
11.2011 - 01.2014
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Completed transactions using point of sale system.
  • Conducted price changes as needed, following established procedures.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Reported any suspicious activity or theft immediately to supervisors.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Responded quickly to emergency situations during night shifts.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.

Education

Some College (No Degree) - Secondary Education

Alice Lloyd College
Pippa Passes, KY

Skills

  • Food safety knowledge
  • Quality control measures
  • Problem-solving capabilities
  • Strong communication abilities
  • Food preparation techniques
  • Stock management
  • Inventory checks
  • Sanitation and safety
  • Food handling safety

Timeline

Prepared Foods Lead

Sam's Club
07.2020 - Current

Cake Decorator

Sam's Club
08.2018 - 07.2020

Department Manager

Walmart
01.2017 - 08.2018

Customer Service Manager /Prepared Foods Team Leader

Sam's Club
12.2015 - 01.2017

Customer Service Manager

Walmart
01.2014 - 12.2015

Overnight Stocker

Walmart
11.2011 - 01.2014

Some College (No Degree) - Secondary Education

Alice Lloyd College

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