Lisa Letner
Waleska,GA
Summary
Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.
Overview
44
44
years of professional experience
1
1
Certification
Work History
School Certifying Official
Reinhardt University
05.2023 - Current
- Manages the veteran’s affairs educational benefits programs
- Reviews and certifies veteran and dependent student enrollment to the U.S
- Department of Veteran Affairs and ensures compliance with the state approving agency
- Provide accurate and timely reporting to the U.S
- Department of Veterans Affairs
- Advise veterans, their dependents and active-duty military on procedures for attaining and using veteran affairs educational benefits
- Informs benefit recipients of program eligibility and documentation requirements and assist them in applying for education benefits
- Maintains current knowledge of all veterans’ educational programs, as well as laws and regulations impacting benefit eligibility
- Informs the state approval agency and U.S
- Department of Veteran Affairs of new programs, changes to programs and program deletions each academic year, as well as institutional changes
- Serve as the main point of contact to veteran affairs officials during annual audits
- Coordinates with University departments to compile requested documentation
- Maintains documentation for all veteran students
- Provides all available school records to representatives of the state approval agency and the U.S
- Department of Veteran Affairs
- Maintains annual training requirements in order to remain eligible to be a school certifying official
- Serves as a liaison for students to resolve payment issues.
Financial Aid Counselor
Reinhardt University
11.2022 - Current
- Collect and/or analyze financial data on students to make awards within federal, state, donor and/or institutional guidelines
- Changing processes and procedures quickly to respond to the changing needs of students, the university, the Financial Aid Office and changes financial aid regulations, policies and procedures
- Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines
- Develop and recommend new or revised institutional policies, procedures and guidelines, as appropriate
- Reviews and updates award packages, adjusting aid as necessary to comply with state, federal and institutional guidelines
- Maintain up-to-date knowledge of federal state and institutional guidelines
- Analyzes various system-generated reports to verify compliance and eligibility of students receiving aid under federal and institutional guidelines
- Collects and/or analyzes financial data on student to determine loan eligibility and make awards within federal and/or institutional guidelines
- Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines
- Review student eligibility for outside scholarship funds per university policy and donor guidelines.
Family Services Manager
Habitat for Humanity of NW Metro Atlanta
01.2018 - 09.2022
- The purpose of the Family Services Manager is to oversee the affiliate’s procedures for the selection of homeowner families, the sale of homes and the programs designed to provide ongoing support to families after they have been selected and move into their homes
- Also responsible for pre-qualifying homeowners applying for other home repair programs
- Provide staff support to and manage the documentation of the homeowner selection process
- Provide staff support to and manage the documentation of the homeowner selection process
- Work closely with the Chairperson and members of the Family Selection Committee
- Ensure that all applicants for Habitat Houses are well informed, treated fairly and screened for partnership with Habitat in a timely manner
- Ensure that all records and reports on applicants are correct, handled confidentially, and maintained in appropriate files
- Communicate clearly with applicants about their status in the selection process and answer their concerns
- Prepare documents related to Family Selection
- Attend committee meetings
- Facilitate escrow process
- Provide staff support to Family Selection committee and Family Support Committee
- Coordinate training and assist in recruiting members of the Family Selection committee
- Coordinate applicant orientations
- Calculate ability to pay criteria and assess credit reports for HFH applicants, work with the Family Selection chair as needed
- Work closely with Chairperson and members of the Family Support Committee to ensure that partner families move successfully in the transition to homeownership status
- Monitor all Habitat candidates and families and maintain all documents pertaining to them
- Maintain family sweat equity accounts and schedule families for sweat equity work
- Communicate and coordinate with all other HFHR staff in matters pertaining to families
- Work closely with the Mortgage Services staff to resolve family payment problems.
Executive Administrative Assistant
Habitat for Humanity of NW Metro Atlanta
03.2009 - 05.2011
- The Executive Assistant is responsible for providing overall administrative support to the Executive Director, managing office and administrative tasks, as well as helping to support the Board of Directors
- This individual professionally represents Habitat for Humanity in-person and through written and verbal communication
- The primary functions include ensuring the Executive Director conducts daily business in an organized, proactive, and prepared context, to create and administer appropriate processes and systems to support the organization, to oversee specialized projects, and to provide administrative support to the Board of Directors
- This role uses a high degree of independent judgement, decision making, initiative, and discretion
- As with all HFH positions, this role will maintain positive relationships with Habitat for Humanity affiliates, funders, and other stakeholders by reflecting an exemplary culture of service.
Customer Service Representative
AT&T
08.1980 - 07.2005
- As an ATT Customer Service Representative, I was responsible for providing exceptional service to both new and existing customers
- This position involved handling a diverse range of products and services, including wireless, Internet, and Television offerings
- Consistently delivered competitive and professional service to residential customers.
Education
High School Diploma - EDUCATION
Campbell High School
01.1980
Skills
- Task Prioritization
- Friendly, Positive Attitude
- Supervision and leadership
- Google Drive
Certification
Notary Public - Cherokee County, 09/01/22, 09/01/25
References
- Joseph Steelman, 706 296-2564, Former Director of Financial Aid, Reinhardt University
- Marissa Senack, 770 862-7764, Former Coworker at Reinhardt University
- John Douglas, 404 314-6969, Coworker at Habitat for Humanity of NW Metro Atlanta
Timeline
School Certifying Official
Reinhardt University
05.2023 - Current
Financial Aid Counselor
Reinhardt University
11.2022 - Current
Family Services Manager
Habitat for Humanity of NW Metro Atlanta
01.2018 - 09.2022
Executive Administrative Assistant
Habitat for Humanity of NW Metro Atlanta
03.2009 - 05.2011
Customer Service Representative
AT&T
08.1980 - 07.2005
High School Diploma - EDUCATION
Campbell High School