Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Levasseur

Stafford Springs,CT

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Manager, Engineering

Frontier
10.2016 - 06.2023
  • Managed, motivated and maintained positive work environment for five supervisors and thirty-six union employees.
  • Team handled intake, processing and distribution of 3rd Party attachment requests, joint pole proposals, double pole escalations, processing payments and invoices for 25 states that Frontier operates in.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed excellent relationships with internal Engineering and Construction as well as external customers such as local power companies and third party attachers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.

Supervisor, Engineering

AT&T/Frontier
03.2006 - 10.2016
  • Supervised 28 bargained for Engineers, that designed engineering drawings for pole replacements, buried developments, NESC violations, Fiber to the business, Fiber to the cell and U-verse.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Created and managed project plans, timelines and budgets.

Supervisor, Engineering

AT&T
04.2001 - 03.2006
  • Supervised team of 15-20 Technical Assistants; the team worked closely with Engineering updating records, schematics and various record keeping systems.
  • Lead trainer for all Technical Assistants throughout Connecticut.
  • Reviewed and approved weekly timesheets, submitted FMLA, maintained yearly vacation schedule.
  • Evaluated employee performance and coached and trained to improve weak areas. Worked closely and built strong relationships with Union Leadership.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Education

High School Diploma -

Tolland Hight School
Tolland, CT
06.1982

Skills

  • Staff Development
  • Policy Implementation
  • Team Leadership
  • Expectation Setting
  • Performance Evaluations
  • Staff Training and Development
  • Administration and Reporting
  • Decision-Making
  • Project Management
  • Data Analysis
  • Computer Skills
  • MS Office

Timeline

Manager, Engineering

Frontier
10.2016 - 06.2023

Supervisor, Engineering

AT&T/Frontier
03.2006 - 10.2016

Supervisor, Engineering

AT&T
04.2001 - 03.2006

High School Diploma -

Tolland Hight School

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Lisa Levasseur