Lisa Lewarchick
Seville,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Technician
Excellence in Eye Care
Medina, OH
06.2008 - Current
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Advised patients on ocular medications, dressings and contact lenses.
- Prepared patients and administered basic eye exam tests.
- Counseled patients in surgery and treatment plans.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Interacted with eye care providers to facilitate patient treatment goals.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Evaluated charts, documents and orders and made timely corrections.
- Followed clinicians throughout shift in high-volume, busy environments.
- Used Nextech Intellechart and Practice, plus medical record software every day and developed advanced skills.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Checked in patients to collect contact, medical and insurance information.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Monitored duration of basic lab results and screening procedures.
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
- Transferred transcribed materials into electronic health records system.
Customer Service Representative
Flaherty Sales
Medina, OH
05.1998 - 02.2003
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Medina High School
Medina, OH05-1990
Skills
- Certified Ophthalmic Scribe
- Supplies inventory
- Patient Care
- Medical history obtainment
- Appointment management
- Minor surgery assistance
- Ocular measurements
- Ophthalmology testing
- Supply Restocking
- Appointment Scheduling
- Preliminary testing
- Diagnostic Testing
- Front Desk
- Customer Service
- Computer Skills
Certification
- Certified Opthalmic Scribe 9/2021
Timeline
Ophthalmic Medical Technician
Excellence in Eye Care
06.2008 - Current
Customer Service Representative
Flaherty Sales
05.1998 - 02.2003
High School Diploma -
Medina High School
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