Lisa Lewis
Benton,AR
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at TJX Companies. Expert in cash handling accuracy and adept at training and mentoring teams for optimal performance. Successfully managed operations, significantly reducing cash discrepancies and inventory shrinkage, showcasing a blend of exceptional customer service and operational efficiency.
Overview
42
42
years of professional experience
Work History
Key Holder/Coordinator
TJX Companies
10.2022 - 06.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Back Office Associate
Home Depot
10.2005 - 10.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns from clients.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Daily cash handling for all registers
- Organized and set up all employee events
- Assisted with onboarding of new employees.
- Assisted in all departments as needed
- Maintained all computers and registers operational maintenance
Owner/Operator
Dorey’s
06.1982 - 08.2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Applied Science - Computer Programming
SAU Technical College
East Camden, AR05.1988
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Bank Deposits
Timeline
Key Holder/Coordinator
TJX Companies
10.2022 - 06.2024
Back Office Associate
Home Depot
10.2005 - 10.2022
Owner/Operator
Dorey’s
06.1982 - 08.2005
Associate of Applied Science - Computer Programming
SAU Technical College