Lisa Lewis
Beaver,Pennsylvania
Summary
Focused administrative leader with 12+ years of superior performance in administrative and medical office management. Excellent verbal and written communication skills. Well-organized, self-motivated and professional. Skilled and recognized for establishing and maintaining solid relationships with administration and community agencies.
Overview
20
20
years of professional experience
Work History
Outreach Coordinator/Office Assistant
Aspirational Health
Cranberry, PA
04.2024 - Current
- Cultivated and maintained relationships with community leaders and organizations.
- Coordinated and managed all events, including scheduling, budgeting, logistics, and vendor management.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Managed and monitored all social media platforms for the purpose of increasing engagement with target audiences.
- Coordinated and assisted in the creation of marketing materials and promotional products.
- Greeted patients, collected and verified insurance information, and collected copay.
- Answered incoming calls, addressed inquiries, and routed messages to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, managed patient records and updated medical histories.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Intake Coordinator/Administrative Assistant
Myers Law Group
Warrendale, PA
08.2022 - 12.2023
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork
- Assisted in developing policies and procedures related to intake processes
- Communicated effectively with supervisors regarding current caseloads and resource availability
- Adhered to confidentiality guidelines when handling sensitive information
- Compiled physical and digital documents, charts and reports
- Organized and maintained confidential files and records
- Answered phones, responded to inquiries, and directed calls appropriately
- Scheduled appointments, managed multiple calendars
- Greeted visitors in a professional manner and provided assistance as needed
- Monitored incoming emails and responded accordingly
- Provided administrative support to the executive team
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup
- Responded to email messages, memos and business letters for management and proofread documentation to provide error-free correspondence
- Kept office equipment functional and supplies well-stocked to promote efficient operations
Administrative Supervisor/Outreach Coordinator
Shenandoah Community Health System
Martinsburg, WV
06.2009 - 06.2022
- Networked within the community, attended events and health fairs as a representative of the organization
- Organized and planned annual patient and provider appreciation events
- Served as patient liaison and handled complaints or concerns, while maintaining professionalism and conflict resolution
- Assessed event success and identified improvement areas through patient/community feedback and reported back to executive team
- Promoted high level of customer service and assistance by greeting patients, assisting with checking in/out, and answering multi-line phone system
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Participated in live radio presentations promoting the organization
- Interacted professionally and effectively with patients and Executive Leadership to assure patient satisfaction and organizational growth
- Served on several committees within the organization. (examples: revenue cycle, patient liaison, leadership, employee engagement, and marketing)
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Monitored office inventory and placed new supply orders while adhering to site budget
- Served as point of contact for community agencies, vendors and representatives
- Maintaining and building schedules for multiple providers and administrative staff
- Collaborated with marketing on projects, outreach materials, and surveys
- Managed social media accounts for the purpose of increasing engagement with targeted audiences
- Served as medication assistance coordinator for the uninsured/under insured
- Created and maintained relationships with local agencies, schools, and local health system within the community
Licensed Pharmacy Technician
Walgreens
Romney, WV
05.2005 - 06.2009
- Teamed with technicians and pharmacists to prioritize and complete orders in a timely, accurate and efficient manner.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Accurately obtained personal information, demographics, and insurance information for processing of patient profiles and billing purposes.
Education
Some College (No Degree) -
Eastern West Virginia Community And Technical College
Moorefield, WV2010
High School Diploma -
Hampshire High School
Romney, WV1989
Skills
- Organizational skills, prioritizing and goal oriented
- Community Engagement and Event Coordination
- Excellent intrapersonal skills and effective communications
- Schedule coordination and calendar management for office staff, providers and patients
- Experienced patient liaison with ability to effectively problem solve
- Effective time management and attention to detail
- Vendor management and contract negotiations
- Excellent oral and written communication skills
- Working collaboratively or independently
- Commendable work ethic and high level of professionalism
- Relationship building and partnership development
- Proficient in Microsoft Office, Microsoft Word, Microsoft Outlook
- Medical terminology & EMR proficiency
Additional Information
Will provide personal references upon request.
Timeline
Outreach Coordinator/Office Assistant
Aspirational Health
04.2024 - Current
Intake Coordinator/Administrative Assistant
Myers Law Group
08.2022 - 12.2023
Administrative Supervisor/Outreach Coordinator
Shenandoah Community Health System
06.2009 - 06.2022
Licensed Pharmacy Technician
Walgreens
05.2005 - 06.2009
Some College (No Degree) -
Eastern West Virginia Community And Technical College
High School Diploma -
Hampshire High School
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