Lisa Lewis
Brooklyn,NY
Summary
Highly motivated Administrative and Customer Service professional with 8+years of diverse experience in multiple industries. Organized and detail-oriented with success achieving goals. Experienced with providing holistic support to residents in counseling environment. Uses individualized care plans and crisis management to promote resident well-being. Knowledge of therapeutic techniques and team coordination ensures supportive and stable living community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PERSONAL CARE AIDE
Best Care Home Services
10.2023 - Current
- Managed Activities of Daily Living (ADL’s) for geriatrics.
- Observed, recorded and reported patient activity and status according to care plan.
- Maintained a safe environment to allow for patient movement.
SENIOR RESIDENTIAL COUNSELOR
Postgraduate Center for Mental Health
12.2023 - 01.2025
- Guided residents in daily tasks, enhancing independence and well-being.
- Facilitated group activities, fostering community engagement and collaboration.
- Supervised residents, ensuring compliance with safety and policy standards.
- Connected residents with community resources, promoting self-sufficiency.
- Maintained detailed reports on resident progress, supporting informed decision-making.
- Collaborated with a multidisciplinary team to enhance resident care, ensuring a supportive environment that promotes well-being and personal growth.
CASE MANAGER
Children’s Community Services
05.2020 - 12.2020
- Worked with different disciplines to provide cohesive care to families.
- Planned, promoted, and managed parent workshops on assisting children in attaining academic success.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Completed home welfare checks to align with state and program guidelines.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Resolved conflicts and negotiated mutually beneficial agreement between parties.
RESIDENTIAL AIDE
Children’s Community Services
04.2017 - 05.2020
- Received general direction from Shift supervisor.
- Provided direct assistance, support, and care to clients.
- Managed day to day activities of operations.
- Primary connection between operation staff and clients.
- Received, attended to, and delivered clients complaints.
- Adhered to, and expounded rules and regulations as governed by the Company.
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve myself.
HOUSEKEEPING SUPERVISOR
Tropical Stars Agency
01.2016 - 02.2017
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Directed team of 15 personnel in busy hotel with 600 rooms.
- Trained and mentor all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
HOME HEALTH AIDE
Private
03.2012 - 03.2013
- Assisted elderly patients with activities of daily living, such as bathing, dressing, and grooming.
- Served as companion to keep patients mentally healthy and alert.
- Accompanied patients to medical appointments, ensuring safe transportation to/from home.
- Administered medication according to physician's instruction.
- Completed household errands; shopped, prepared, and served meals.
- Performed light housekeeping duties, washed, and put away laundry.
Education
GED - undefined
CAMBA Adult Literacy Program
Brooklyn, NY05.2015
Skills
- Filing, Data Archiving, Communication, Problem Solving, Teamwork, Documentation, Patient Care, Residential Counseling, Compassionate caregiving, Case Management, Leadership skills, Healthcare, Mental Health care, Customer Service,
- Compassionate caregiving
- Housekeeping tasks
- First aid and safety
- Grooming assistance
Certification
- Case Management Training (Social Services)
- Basic Computer
- Mandated Reporter
- Mental Health Awareness
- Naloxone Training
- Preventing Discrimination and Harassment
- Food Handling
- Personal Care (PCA)
- Medication Management
- Trauma
- Customer Service
LANGUAGES
English (Native.
COURSES
- CERTIFIED NURSING ASSISTANT
- Cambridge Business Institute, NY
- Sep 2015 - Dec 2015
- CERTIFIED PERSONAL CARE AIDE
- Brooklyn, NY
- Oct 2023
Timeline
SENIOR RESIDENTIAL COUNSELOR
Postgraduate Center for Mental Health
12.2023 - 01.2025
PERSONAL CARE AIDE
Best Care Home Services
10.2023 - Current
CASE MANAGER
Children’s Community Services
05.2020 - 12.2020
RESIDENTIAL AIDE
Children’s Community Services
04.2017 - 05.2020
HOUSEKEEPING SUPERVISOR
Tropical Stars Agency
01.2016 - 02.2017
HOME HEALTH AIDE
Private
03.2012 - 03.2013
GED - undefined
CAMBA Adult Literacy Program