Summary
Overview
Work History
Education
Skills
Software
Timeline
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Lisa Lichney

Lisa Lichney

Portland,OR

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Master Grower

Self
01.2011 - 11.2024
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Led team of farm personnel.
  • Identified plant diseases and researched methods for mitigation.
  • Planted, cultivated and harvested various types of strains from clone to mature plants.
  • Assisted with maintenance and installation of "fertigation" equipment.
  • Diagnosed and treated pest and disease problems
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Evaluate harvesting conditions and identify obstacles.
  • Dedicated to daily upkeep and care of plants.
  • Understand and implement changes needed for maintaining proper environmental changes.
  • Kept on schedule for transplanting, foliar spraying, feeding, pruning, and harvesting.
  • Maintained and kept up with cleanliness and sanitation.
  • Controlling and monitoring Ph and E.C. levels


Sales Associate

Ace Hardware
10.2009 - 05.2011
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Used downtime to clean and tidy the store to maintain professional appeal.
  • Trained and implemented various duties such as key cutting, glass and pipe cutting, and paint mixing for customers.

Sales Associate

RadioShack
01.2009 - 10.2009
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Assistant Store Manager

Maurices
06.2006 - 08.2008
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Created and maintained safe and secure work environments for employees.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Education

BBA - Business Management

Kent State University
Kent, OH
05-2008

Skills

  • Interpersonal and written communications
  • Professionalism
  • Multitasking Abilities
  • Performance monitoring
  • Customer Service
  • Quality controls
  • Physical Stamina
  • Manual Dexterity
  • Problem-solving aptitude
  • Time management abilities
  • Problem-solving abilities
  • Inventory Control
  • Communication Skills
  • Team building
  • Adaptability

Software

Microsoft Powerpoint

Microsoft Word

MS Office

Microsoft Excell

Timeline

Master Grower

Self
01.2011 - 11.2024

Sales Associate

Ace Hardware
10.2009 - 05.2011

Sales Associate

RadioShack
01.2009 - 10.2009

Assistant Store Manager

Maurices
06.2006 - 08.2008

BBA - Business Management

Kent State University

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Lisa Lichney