Summary
Overview
Work History
Skills
Timeline
background-images

Lisa Liddi

Laguna Hills,CA

Summary

A dedicated business leader with expertise in retail and luxury brand management, emphasizing operational excellence, team development, and community engagement. Skilled in leveraging key performance metrics to drive sales, maintain high visual standards, and foster strong customer relationships. Proven ability to increase revenue, manage talent, and build brand presence.

Professional with strong background in showroom operations, ready to excel in management role. Skilled in inventory management, customer service, and sales strategy execution. Focused on team collaboration and achieving results, adaptable to changing needs. Known for reliability, strong communication skills, and ability to drive performance.

Overview

33
33
years of professional experience

Work History

Assistant Showroom Manager

Coco Republic
01.2023 - Current
  • A customer facing, support leadership role of a $5M luxury home furnishings showroom
  • Support sales efforts by understanding customer needs and promoting products and services
  • Interface customer care for all matters including lead time delays and negative delivery experiences
  • Team support/HR/new hire onboarding and talent building
  • Operations, such as scheduling, outlet markdowns, inventory checks, and staff meetings/training
  • Showroom maintenance, ensuring that visual standards were met at all times/implemented an Area of Pride Map for all staff to follow
  • Coordinated special events and promotions to increase foot traffic and generate brand awareness within the community.
  • Reduced stock discrepancies through accurate inventory management, regular audits, and proper documentation.
  • Managed daily showroom operations, ensuring smooth workflows and efficient task completion.

Sales Consultant

Pirch
01.2021 - 01.2023
  • Generated $1M+ in annual sales for luxury kitchen, and bath retailer. Certified sales including, Wolf, SubZero, LaCornue, Thermador Bosch and Fisher and Paykel. Certified plumbing brands including WaterWorks and Bain Ultra and The Galley.
  • Managed all aspects of sales, including client outreach, follow-ups, and collaboration with logistics and warehouse teams to ensure flawless delivery experience.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

General Manager - South Coast Plaza

Mitchell Gold + Bob Williams
01.2015 - 01.2020


  • Oversee and grow a 3MM+ luxury home furnishings brand and travel to High Point Market twice yearly
  • Responsible for selecting the stores retail assortment seasonally
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Work closely with our Visual Department to ensure the highest standards are maintained at all times
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and managed marketing and PR strategies, including print and social media campaigns
  • Build and maintain strong Trade relationships with outside builders, designers and architects through appropriate and consistent outreach
  • Provide support to sales staff with weekly One on Ones to discuss their business pipeline and leads
  • In these weekly touch bases, most time was spent in reviewing CRM

Principle Owner - San Clemente

Luxe Home Furnishings
01.2005 - 01.2015
  • Successfully created, owned and operated a retail brick and mortar store in a down turned economy
  • Wrote a comprehensive business plan which highlighted the financial goals, costs, and variables of owing a business
  • EBITA
  • Achieved 15% annual growth by analyzing P&L statements and adapting strategies
  • Managed all store operations, including forecasting, buying, merchandising, conversion, loss prevention, and marketing
  • Establish and maintain trade relationships with vendors to build and grow each brand appropriately
  • Luxe has been featured multiple times in various trade publications, including , OC Home, Orange County Register, San Clemente Sun Post and San Clemente Times., being named best destination in market for home furnishings, art and design services.

Store Manager - Valencia

The Limited Brands, Bath and Body Works
01.2002 - 01.2004
  • Instrumental in increasing annual sales volume from 6MM to 8 MM per Annum
  • This was achieved through directives and partnership between Store and District Managers throughout Region
  • As a result of these directives, Shrink was also reduced to below 2%, for quarterly review
  • Financial goals were established daily, and executed hourly, to ensure they were reached
  • Ensured conversion was North of Twenty
  • 20% closing ratio
  • Managed all Human Resource Issues, including Hiring, Training, and Exit Interviews
  • Conducted employee awareness training on Loss Prevention, HR Directives, Sales and Customer Service expectations

Store Manager - Las Vegas

The Limited Brands, White Barn Candle Co.
01.1999 - 01.2002
  • Hired on initially as a Store Manager for Bath and Body works (A division of The Limited Brands), The location I was selected for, was a Ground Up Remodel to be shared with the Sister Brand, White Barn Candle Co
  • Led and supervised all aspects of a new store opening, including hiring, training, merchandising, marketing, achieving financial goals, and coordinating with District and Regional Managers to meet standards
  • Managed a New Store Opening, from the studs up! From construction, to floor set, to financial plan
  • Post store opening, duties included running a 10MM per annum, business, of which 3MM was conducted in the month of December
  • Hired and trained a staff of 30, including Front of the House, Sales, and Back of the House, Stock Associates
  • Ensured that aggressive sales goals were met/exceeded, while never compromising the customer service experience
  • Driving up the ADS by Adding on to the sale

Retail Buyer - Newport Beach

The Four Season's Hotel
01.1993 - 01.1995
  • Promoted from Assistant Guest Services, to oversee the hotel gift shop, of about 1 MM in per annum sales
  • Establish and maintain trade relationships with vendors, and ensured Net 30 Over Terms were met
  • Maintained the belief that inventory should be sold on a 30 day turn
  • Buy seasonal, logo, and travel essentials for Five Diamond/Five Star Resort Gift Shop
  • Hire/Develop staff of eight
  • Abided by strict security measures to ensure the value and integrity of inventory was preserved, at all times

Assistant Director of Guest Services - Newport Beach

The Four Season's Hotel
01.1992 - 01.1993
  • Effectively managed over 55 'Front of the House' employees, including Valet, Bell, Door, and Concierge
  • Continually maintained 5 Diamond AAA Hospitality Rating in a 500 Room Resort
  • Managed all staffing matters, including hiring, training, progressive discipline and exit interviews
  • Implement and maintain 'Front of the House' budget, including managing all Payroll issues
  • Conducted/Attended weekly meetings with all other department heads, to discuss forecasted groups and arrivals, and any VIP and special requests were met
  • Oversaw and directed the gratuity pool delegation
  • Attended to any special requests that a large group may have...ie, ensuring a 'Kosher Kitchen'
  • Maintain an open line of communication with all other department heads, at all times, ensuring that all guests needs were met immediately

Skills

  • Store operations
  • Scheduling/freight forward
  • Sales analysis
  • Supply Chain follow up
  • Building business strategies
  • Networking/community outreach
  • Talent building
  • Business forecasting

Timeline

Assistant Showroom Manager

Coco Republic
01.2023 - Current

Sales Consultant

Pirch
01.2021 - 01.2023

General Manager - South Coast Plaza

Mitchell Gold + Bob Williams
01.2015 - 01.2020

Principle Owner - San Clemente

Luxe Home Furnishings
01.2005 - 01.2015

Store Manager - Valencia

The Limited Brands, Bath and Body Works
01.2002 - 01.2004

Store Manager - Las Vegas

The Limited Brands, White Barn Candle Co.
01.1999 - 01.2002

Retail Buyer - Newport Beach

The Four Season's Hotel
01.1993 - 01.1995

Assistant Director of Guest Services - Newport Beach

The Four Season's Hotel
01.1992 - 01.1993

Similar Profiles

CREATE PROFILE
Lisa Liddi