Lisa Limerick
Port St. Lucie,FL
Summary
With over 10 years of experience in patient relations, insurance processing, and team leadership, I am a dedicated and results-driven Dental Office Manager. I have consistently streamlined office workflows, resulting in increased revenue through optimized insurance reimbursements and enhanced patient satisfaction. My expertise lies in managing claims, resolving billing issues, and implementing operational improvements to boost efficiency. Additionally, I possess strong skills in business administration, account reconciliation, scheduling, training instruction, and customer account management.
Overview
13
13
years of professional experience
Work History
Insurance / Billing Coordinator
Gentle Care Dentistry / Beautiful Smiles Dentistry
12.2024 - Current
- Collaborated with healthcare providers to ensure accurate patient data, resulting in smoother claim submission processes
- Managed client account reconciliations by comparing internal records against external statements from insurers or healthcare providers, ensuring accuracy across all parties
- Enhanced claim processing efficiency by streamlining workflows and organizing documentation
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission
Treatment/ Insurance Coordinator
North Palm Beach Periodontist
08.2023 - 12.2024
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures
- Verified insurance and communicated coverage to staff and patients
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Filed and tracked insurance claims and communicated claims status to patients
- Obtained prior authorization and precertification for outpatient procedures
- Prepared insurance claims for submission to clearinghouses or insurance companies
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing
Mortgage Broker / Loan Assistant
Florida Funding
05.2021 - 08.2023
- Review files for loan officer to determine needs list according to loan program
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms
- Encompass software
- Serve as liaison between borrowers / Loan Officers / Processors
- Ensure proper disclosures are sent according to compliance
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry FHA | VA | USDA | HomePath | Jumbo | Conventional
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process
Office Manager / Treatment Coordinator
Stuart Prosthetic Dentistry
08.2018 - 04.2021
- Managed patient scheduling, insurance claims, and financial transactions
- Researched and resolved billing discrepancies in collaboration with insurance carriers
- Provided patients with detailed breakdowns of insurance coverage and out-of-pocket costs
- Processed insurance claims and payments while ensuring accurate documentation
- Coached employees on best practices to improve office efficiency and patient service
Treatment Plan Coordinator / Insurance Specialist
All Smiles
04.2012 - 08.2018
- Verified patient insurance coverage and obtained authorizations for medical procedures
- Educated patients on dental benefits, payment plans, and treatment options
- Handled insurance claims, denials, and follow-ups to maximize reimbursements
- Assisted in managing patient accounts and collections to reduce outstanding balances
- Delivered outstanding patient experiences by ensuring smooth front-office operations
Education
License - Cosmetology
01.1984
Business Administration -
Skills
- Office Management
- Administration
- Insurance Billing
- Claims Processing
- Patient Relations
- Customer Service
- Accounts Receivable
- Payment Processing
- Scheduling
- Workflow Optimization
- Team Leadership
- Employee Training
- Dental Procedures
- Treatment Coordination
- Insurance Verification
- Benefits Authorization
Additional Information
Excellent multitasking ability and detail-oriented approach to handling multiple projects simultaneously., Skilled in problem-solving, conflict resolution, and maintaining a professional demeanor in high-pressure environments., Training Instructor / advanced skills in dental, while inspiring the next generation of dental professionals to excel in their careers., Dedicated to providing employees with practical knowledge, strong technical skills, and industry insight.
Timeline
Insurance / Billing Coordinator - Gentle Care Dentistry / Beautiful Smiles Dentistry
12.2024 - Current
Treatment/ Insurance Coordinator - North Palm Beach Periodontist
08.2023 - 12.2024
Mortgage Broker / Loan Assistant - Florida Funding
05.2021 - 08.2023
Office Manager / Treatment Coordinator - Stuart Prosthetic Dentistry
08.2018 - 04.2021
Treatment Plan Coordinator / Insurance Specialist - All Smiles
04.2012 - 08.2018
University of Louisville - Business Administration,
School of Hair Design - License, Cosmetology
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