Lisa Lipovsek
Milwaukee,WI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Store Coach
GNC - General Nutrition Centres
Frankfort, KY
2024.09 - 2024.11
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Operated scanning equipment for price checks and stock replenishment.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Improved customer service feedback scores through outstanding service.
- Conducted price checks and updated pricing information as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed loss prevention guidelines to deter theft.
- Maintained cleanliness and organization of store shelves and displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Demonstrated excellent customer service skills at all times.
- Ensured the cleanliness and tidiness of the store.
- Assisted customers with product selection based on their needs and preferences.
- Performed daily opening and closing procedures for store operation.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Addressed customer complaints in a professional manner.
- Assisted customers with product selection, pricing and availability.
- Reconciled daily sales transactions against cash registers totals.
- Answered incoming calls regarding product inquiries or orders.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Stocked shelves with merchandise and maintained inventory levels.
- Processed sales transactions accurately and efficiently at the cash register.
- Processed returns and exchanges according to company policy.
- Organized store displays to ensure maximum visibility of products.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Resolved customer complaints promptly with professionalism and courtesy.
- Verified accuracy of promotional signs within store environment.
- Provided cash register operations and handled customer payments.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Answered telephone to give callers store information and look up order details.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained attractive merchandise displays to maximize purchases.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
Independent Contractor
Self Employed Estate Cleaning Services
Milwaukee, WISCONSIN
2006.01 - 2024.08
- Developed and implemented marketing strategies to increase customer engagement.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Identified opportunities for process improvement within the organization.
- Negotiated contracts with vendors for services and supplies.
- Generated monthly invoices for payment of services rendered by the company.
- Resolved customer inquiries promptly via phone or email communication channels.
- Managed quality control and maintained high level of customer satisfaction.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Education
Greenfield High School
Greenfield, WI1995-05
Bachelor of Arts -
Milwaukee Area Technical College
Milwaukee, WISkills
- Employee training
- Visual merchandising
- Inventory management
- Customer service
- Cash handling
- Product knowledge
- Time management
- Communication skills
- Problem solving
- Time management abilities
- Willingness to learn
- Self motivation
References
References available upon request.
Timeline
Store Coach
GNC - General Nutrition Centres
2024.09 - 2024.11
Independent Contractor
Self Employed Estate Cleaning Services
2006.01 - 2024.08
Greenfield High School
Bachelor of Arts -
Milwaukee Area Technical College