Lisa Litos
South Dartmouth,MA
Summary
Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
24
24
years of professional experience
Work History
President
Refried Apparel
New Bedford, MA
01.2017 - Current
- Identified new business opportunities through market research.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Initiated projects aimed at improving customer service standards across departments.
- Represented the organization at community events and public forums to promote its mission.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Negotiated contracts with vendors, suppliers and other partners.
- Conducted regular performance reviews and made adjustments to align with strategic objectives.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Determined performance goals and offered tactics for achieving milestones.
- Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
Mooring Compliance Officer
Town Of Dartmouth
South Dartmouth, MA
01.2007 - 01.2016
- Reviewed contracts for compliance with applicable laws and regulations.
- Reported any identified discrepancies or irregularities to senior management.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Collaborated with other departments to develop comprehensive compliance programs.
- Planned and executed compliance audits to check company policies, procedures and controls.
Branch Manager
Eastern Savings Bank
Mattapoisett, MA
01.2001 - 01.2006
- Monitored financial performance of the branch on a monthly basis.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
High School Diploma -
Jefferson High School
Rockford, IL05-1985
Skills
- Market research
- Policy development
- Operational efficiency
- Conflict resolution
- Budget management
- Performance evaluation
- Customer service
- Stakeholder communication
- Project management
- Integrity and ethics
- Innovation and creativity
- Revenue growth
- Cost control
- Account management
- Business administration
References
References available upon request.
Timeline
President
Refried Apparel
01.2017 - Current
Mooring Compliance Officer
Town Of Dartmouth
01.2007 - 01.2016
Branch Manager
Eastern Savings Bank
01.2001 - 01.2006
High School Diploma -
Jefferson High School
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