Lisa Lockard
New Albany,IN
Summary
Accomplished Front Office Coordinator at Advanced ENT And Allergy, adept in customer service and front office management. Excelled in improving patient relations and streamlining administrative processes. Skilled in Microsoft Office and insurance verification, I significantly enhanced office efficiency and patient satisfaction. Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a office long-term.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
Advanced ENT And Allergy
01.2024 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Schedule patients, checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and or medical updates. Enters all information accurately into patients chart.
- Ensures that HIPAA guidelines are followed.
- Schedules follow-up appointment as needed.
Benefit Verification Specialist
Pharmacord
01.2023 - 01.2024
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Assisted with developing new departmental policies and procedures to increase efficiency and maintain compliance with regulatory requirements.
Tax Assessor Deputy
Clark County Assesor's Office
04.2009 - 10.2022
- Improved interdepartmental communication by fostering strong relationships between the assessor''s office and other municipal departments.
- Streamlined tax assessment processes for increased efficiency and effectiveness in the department.
- Reduced taxpayer appeals by providing clear explanations of assessments and addressing concerns promptly.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Identified potential errors or discrepancies during the review process by reconciling existing records with current data sources such as deeds or building permits.
- Prepared detailed reports for appeals hearings, presenting evidence supporting assessed property values while addressing any taxpayer concerns or objections.
- Managed a workload of multiple ongoing cases by maintaining organized files and prioritizing tasks according to deadlines, ensuring timely completion of all assessments within required timeframes.
- Ensured compliance with local, state, and federal regulations regarding property taxation and valuation procedures.
- Collaborated with GIS specialists for accurate mapping updates that directly impacted tax assessments on various properties throughout the jurisdiction.
- Reviewed and updated department policies as needed to ensure compliance with federal, state, and local regulations.
Education
GED -
Reisz Adult Education Center
New Albany, INSkills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- File Organization
- Scheduling appointments
- Opening and closing offices
- Patient Relations
- Phone and Email Etiquette
- Microsoft Office
- Data Entry
Timeline
Front Office Coordinator
Advanced ENT And Allergy
01.2024 - Current
Benefit Verification Specialist
Pharmacord
01.2023 - 01.2024
Tax Assessor Deputy
Clark County Assesor's Office
04.2009 - 10.2022
GED -
Reisz Adult Education Center
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