Lisa Lockett

Directing the daily operation and achieve sales goal along with other key metrics. Ensuring that the entire store is adhering to Company standards and policies. Responsible for recruiting, and hiring. Create and hold my team accountable to an atmosphere of total customer satisfaction. Inspire and motivate my team with my words and actions. Carefully monitor the sales floor to help achieve excellent customer experience, while maximizing our sales opportunities.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications. Oversee the flow of cash or financial instruments. Recruit staff members and oversee training programs. Resolve customer complaints regarding sales and service.

Responsible for ensuring that every guest has an exceptional guest experience and that every sales opportunity is maximized. Responsible for manager and employee schedules and meeting a scheduling budget every month. Responsible for handling guest service issues in a timely and efficient manner. Promoted from Sales Associate to Assistant Manager in 11 months. Assigned employees to specific duties to best meet the needs of the store. Generate repeat business through exceptional customer service. Assisted in Human Resource responsibilities within the store.