LISA CARRION
New Caney
Summary
Dynamic Case Manager with over 12 years of experience in navigating complex legal and medical cases while cultivating strong relationships with key stakeholders, including attorneys, clients, patients, and families. Expertise includes personal injury law, hospice patient case management, grief counseling, and legal research, complemented by compassionate negotiation, empathy, communication, and presentation skills. A proactive approach to aligning cross-functional team strategies ensures consistent and successful case outcomes. Committed to delivering high-quality support and advocacy in all aspects of case management.
Overview
14
14
years of professional experience
Work History
Director of Attorney & Medical Relations
The Law Offices of Omar Khawaja
11.2023 - Current
- Administered comprehensive oversight of 250+ referral cases across the nation, guaranteeing accurate documentation and swift communication of updates.
- Engaged with legal and medical professionals in Houston and beyond to foster a network of support and resources.
- Established and nurtured relationships with national attorneys to promote case referrals and foster a collaborative legal network.
- Analyzed and summarized treatment options and clinical data for legal professionals to support informed decision-making in case evaluations.
- Engaged with cross-functional teams to harmonize messaging strategies, enhancing overall case success.
- Interpreted legal and clinical information to inform case assessments and strengthen legal arguments.
- Developed and executed case strategies that enhanced overall client representation outcomes.
- Drafted and reviewed legal documents, ensuring compliance with applicable laws and regulations.
- Conducted comprehensive legal research to support case strategies and client needs.
Personal Injury Case Manager
Godsey Martin Law Firm
09.2021 - 11.2023
- Coordinated processing of documentation for 250 personal injury cases, maintaining high standards of accuracy and promptness.
- Coordinated with attorneys, healthcare providers, and insurance representatives to compile critical information for thorough case analysis.
- Performed in-depth investigations to identify liability and quantify damages, focusing on personal injury claim accuracy.
- Outlined client injuries and medical treatment in demand letters to provide essential context for claims processing.
- Coordinated the collection of necessary medical records and invoices to provide evidence for personal injury cases.
- Managed client relations through regular updates on case status and proactive resolution of questions or issues.
- Analyzed police reports, witness statements, and accident reconstruction documents to construct compelling cases for clients.
- Facilitated coordination of expert witness testimony to enhance client positioning in personal injury litigation.
- Conducted comprehensive legal research on statutes, regulations, and case law pertaining to personal injury claims.
- Implemented task prioritization strategies to ensure timely completion of deadlines in a fast-paced work environment.
- Utilized case management software to ensure accurate tracking of case status and comprehensive documentation of client interactions and related communications.
- Navigated clients through the legal process by providing strategic guidance and support from the initial consultation stage through to trial.
- Engaged with potential witnesses and experts through interviews to extract valuable insights and corroborative evidence.
- Delivered outstanding customer service by addressing client concerns promptly and ensuring satisfaction.
- Safeguarded sensitive client information while upholding the highest standards of professionalism and discretion.
- Supported settlement negotiations through precise damage calculations and comprehensive argument outlines.
Personal Injury Pre-Lit Case Manager
Hollins Law Group
09.2019 - 11.2021
- Managed a caseload of 125 personal injury cases, ensuring prompt and accurate processing of all documentation.
- Collaborated with attorneys, medical professionals, and insurance adjusters to gather necessary information for case evaluation.
- Conducted thorough investigations to determine liability and assess damages in personal injury claims.
- Negotiated settlements with insurance companies on behalf of clients, achieving an average settlement increase of 60%.
- Assisted clients in obtaining necessary medical records and bills for submission as evidence in their personal injury cases.
- Maintained regular communication with clients to provide updates on case progress and address any concerns or questions they may have had.
- Reviewed police reports, witness statements, and accident reconstruction reports to build strong cases for clients.
- Performed legal research on relevant statutes, regulations, and case law related to personal injury claims.
- Managed deadlines effectively by prioritizing tasks based on urgency and importance within a fast-paced environment.
- Utilized case management software to track case progress, document interactions with clients/other parties involved in the case.
- Conducted interviews with potential witnesses or experts who could provide valuable testimony or evidence.
Hospice Case Manager
Accredited Healthcare of America
10.2011 - 07.2021
- Assisted patients (on a part-time basis) with in-home care and end-of-life support for 10 years. Collaborated with interdisciplinary teams to advocate for patient needs. Educated families on grief processes with clear communication and empathetic tools. Prioritized patient and family needs in all interactions, displaying compassion and empathy.
- Conducted intake interviews with patients and families to gather comprehensive health information.
- Oversaw creation of comprehensive patient care plans to enhance treatment effectiveness. Coordinated with multidisciplinary teams to ensure alignment on patient goals. Championed patient engagement initiatives to improve adherence to care plans.
- Daily, weekly patient care visits, updating patients and family on patient’s needs and quality of life. Always offering support, empathy, and encouragement for grief therapy should it be needed.
- Oversaw procurement of supplies and provided daily updates to director to ensure operational efficiency.
Multi-Payer Patient Accounting Division
Houston Methodist Hospital Corp Division
07.2012 - 01.2019
- Achieved streamlined operations for over 300 insurance companies through effective management. Enhanced data system utilization, including Epic, Outlook, Excel, Microsoft HIS, and MPF, to improve workflow. Delivered executive support to the revenue cycle department. Optimized accounting and auditing of patient accounts for accuracy and compliance.
- Facilitated coordination of international and multi-payer collections, enhancing financial operations for Houston Methodist Hospital Corporation division.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Education
Registered Behavioral Tech - Special Education, Special Needs, Asperger's, Autism
Region 6 School Districts
Huntsville, TXRegistered Behavioral Tech - Special Education, Special Needs, Asperger's, Autism
Autism Partnership Foundation
RemoteBachelor of Arts - Business, Psychology
University of Phoenix-Online Campus
Remote05.2008
Associate of Applied Science - LVN/LPN
Texas School of Business
Houston, TX05.1997
Skills
- Advanced end-of-life support
- Effective relationship management
- Organizational strategy development
- Clear and concise communication
- Strategic decision-making
Timeline
Director of Attorney & Medical Relations
The Law Offices of Omar Khawaja
11.2023 - Current
Personal Injury Case Manager
Godsey Martin Law Firm
09.2021 - 11.2023
Personal Injury Pre-Lit Case Manager
Hollins Law Group
09.2019 - 11.2021
Multi-Payer Patient Accounting Division
Houston Methodist Hospital Corp Division
07.2012 - 01.2019
Hospice Case Manager
Accredited Healthcare of America
10.2011 - 07.2021
Registered Behavioral Tech - Special Education, Special Needs, Asperger's, Autism
Autism Partnership Foundation
Bachelor of Arts - Business, Psychology
University of Phoenix-Online Campus
Registered Behavioral Tech - Special Education, Special Needs, Asperger's, Autism
Region 6 School Districts
Associate of Applied Science - LVN/LPN
Texas School of Business