Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa Lofaro

Lisa Lofaro

Summary

Office professional with solid background in administrative functions and customer service. Adept at ensuring smooth operations and providing exceptional support to team members. Highly reliable with focus on quality work and adaptability, excelling in both collaborative and dynamic environments. Currently Beginning\ intermediate Spanish Speaking, still learning.

Overview

20
20
years of professional experience

Work History

Office Associate

G&W Management Oakvale Park
01.2024 - Current
  • Provide clerical support to company by copying, faxing, uploading and filing documents.
  • Clerical responsibilities include data entry, processing and taking rent payments, weekly deposit's.
  • Printing and providing rental applications, pet approvals, & parking permits.
  • Work well on my own and coordinate with the other alternate employee by leaving messages, texts, emails and notes.
  • Post updates on the mobile home park web page.
  • Respond to inquiries from callers and "walk in's" seeking information.
  • Greeted incoming visitors and tenants professionally and provided friendly, knowledgeable assistance.
  • Ring up purchases the for the mobile home office store. Keep office clean,
  • Keeping in constant communication with the park management company through emails, texts, phone calls, and in person reports.

Clerical Office Assistant

Copart Auto Auctions
06.2013 - 06.2015
  • Collaborated effectively with coworkers on various tasks to efficiently complete assignments within deadlines.
  • Liaised effectively between clients, colleagues, external contacts establishing strong working relationships.
  • Schedule donation or client vehicle pick ups with the tow yards.
  • Office responsibilities included incoming multi line calls, scheduling, communication with multiple international tow yards, charities, and donors. As well as data entry, printing, faxing documents and filing.
  • Utilized 2 to 3 monitors at a time for various programs and multiple calls at one time.
  • Improved overall office functionality by suggesting updating outdated procedures ultimately increasing productivity.
  • Open office and cover weekend shifts.
  • Train new program to staff.

Clerical Office Assistant

Desert View Auto Auctions
01.2009 - 06.2013
  • Supported office staff by proactively taking on additional tasks during peak periods, alleviating workload pressure.
  • Ensured accuracy of financial transactions by diligently entering proper data on reports, invoices, and purchase orders.
  • Complete and file with DMV titles for vehicle, boat, mobile home donations or sales.
  • Streamlined communication between departments by managing inter office correspondence and distributing relevant information.
  • Reduced errors in data entry by implementing a thorough review process for all documents.
  • Increased team productivity with efficient scheduling and tracking of appointments, meetings, and events.
  • Improved workflow management with consistent prioritization of tasks based on urgency or importance levels.
  • Enhanced filing system efficiency by reorganizing and updating office records.
  • Assisted in the successful completion of projects through diligent research and accurate data compilation.
  • Assisted in training new employees on office procedures, helping them quickly integrate into the workplace culture successfully.
  • Boosted client satisfaction levels through prompt responses to inquiries via phone, email, or in-person visits.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while processing scheduled tow pick ups, data entering, filing and recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track donor, customer and charity information, as well as scheduling with international tow yards associated with the company.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Supported staff \ management on special assignments, quotas and projects.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Collaborated effectively with coworkers on various tasks to efficiently complete assignments within deadlines.
  • Improved overall office functionality by suggesting updating outdated procedures ultimately increasing productivity.
  • Contributed to a positive work environment through professional behavior and maintaining high confidentiality standards at all times.
  • Strengthened relationships with charities, clients, donors, tow yards and fellow employees through clear communication patience, speed, compassion, information, prompt scheduling tow\ pick ups and accurate invoice processing.

Office Customer Service Lead

Christine's Cleanse Corner
01.2005 - 04.2009
  • Opened and maintained a clean, organized, and professional office to support maximum productivity.
  • Daily use of desktop printers, stand copier, computers, label printers, and phones.
  • Attended annual Whole food and supplements products convention at the Anaheim Convention Center for product research and suggestions for the owner.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing and documenting client inquiries and orders promptly and professionally.
  • Enhanced customer satisfaction by resolving complex order, product or credit card issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with tasks and drive productivity.
  • Managed high call volumes, data entry phone orders, and process online orders while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Using detailed product knowledge to assist and direct customer to personalized product suggestions.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.

Education

GED -

San Pasqual
Escondido Ca

Covid Pandemic Canceled This Class. - Beginning Spanish

Escondido Adult School
Escondido, CA
2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Active listening
  • Studying Spanish
  • Customer service
  • WPM 49-53

Timeline

Office Associate

G&W Management Oakvale Park
01.2024 - Current

Clerical Office Assistant

Copart Auto Auctions
06.2013 - 06.2015

Clerical Office Assistant

Desert View Auto Auctions
01.2009 - 06.2013

Office Customer Service Lead

Christine's Cleanse Corner
01.2005 - 04.2009

GED -

San Pasqual

Covid Pandemic Canceled This Class. - Beginning Spanish

Escondido Adult School

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