Lisa Lokken
Duluth,MN
Summary
Results-oriented professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Sysco Minnesota
02.2023 - Current
- Used extensive history of Management to anticipate clients needs and help them navigate dilemmas and Sysco's systems.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed accounts using Salesforce, our CRM system.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Owner/Property Manager
PMI~Lakeshore
01.2021 - 04.2023
- Started a Residential Property Management Company
- Integrated apx. 12 software programs to work in concert with the Proprietary Property Management Software
- Was a Fiduciary for Property Owners
- Cultured healthy relationships between contractors, Broker, clients and occupants
- Wrote and managed all legal contracts between Company, Clients and Occupants.
- Established relationships with contractors and vendors to optimize service quality and reduce costs.
- Conducted regular market analysis to adjust rental pricing and maintain competitive positioning.
Restaurant Consultant
Dovetail Cafe and Marketplace/Duluth Folk School
03.2018 - 05.2019
- Used 20+ years of Management experience to assess competitive landscape and inform strategic decision-making.
- Optimized menu with fresh offerings and seasonal fare.
- Led staff training programs focused on service excellence and operational best practices. Wrote training manual and coordinated mass training.
- Advised Director regarding Design and Layout of Kitchen, food storage and dining areas.
- Mocked up Staffing Schedule for financial forecasting purposes.
- Set up Inventory Control Systems, All food vendor relationships
- Implemented Food Composting and Recycling using Food Containers, systems and coordinated meetings with WLSSD's waste experts for the Directors.
- Optimized and Cleaned all used, industrial kitchen equipment for safety and optimized sanitation.
- Set up the Point of Sale and wrote job descriptions.
Assistant Director of Food Services
Aramark/College of St. Scholastica
07.2011 - 05.2018
- Led strategic initiatives to enhance operational, food safety, inventory control, staffing and financial efficiency across departments.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Coordinated cross-functional teams to align project objectives with organizational goals.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated communication between senior management and team members to ensure alignment on priorities.
- All human resource management for my Department.
- Facilitated the complete renovation of my department after the outsourcing to a corporate contract company.
Education
Real Estate - Real Estate
Kaplan
Minnesota04-2022
Bachelor of Science - Managment
University of Wisconsin, Stout
Menomonie, WI05-1994
International Relations And Business Management - International Relations
St. Cloud State University
St. Cloud, MN05-1991
Skills
- Systems Development and Integration
- Community Minded
- Environmental Steward
- Property Management Experience
- Business management
- Goal setting
- Team Building
- Diversity, Equity and Inclusion Training Certified
- Event Coordination
- Food Safety Expertise
- Budgeting and financial management
Accomplishments
- Started a 501c3 centered around Homelessness Prevention
- Jewelry Design Business called Yør Beadwørks for 15 years
- Sang in the DSSO Choir for 7 performances
Timeline
Sales Consultant
Sysco Minnesota
02.2023 - Current
Owner/Property Manager
PMI~Lakeshore
01.2021 - 04.2023
Restaurant Consultant
Dovetail Cafe and Marketplace/Duluth Folk School
03.2018 - 05.2019
Assistant Director of Food Services
Aramark/College of St. Scholastica
07.2011 - 05.2018
Real Estate - Real Estate
Kaplan
Bachelor of Science - Managment
University of Wisconsin, Stout
International Relations And Business Management - International Relations
St. Cloud State University