Summary
Overview
Work History
Education
Skills
Timeline
Barista

Lisa Lopez

Schertz,TX

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
Schertz, TX
11.2020 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Cheese Specialist

HEB Grocery Store
Schertz, TX
07.2017 - 01.2022
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
  • Greeted customers to educate, answer questions and prepare cheese.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Created appealing food arrangements for party trays and specialized orders.
  • Learned other teammates' work tasks to train as backup.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Processed transactions using point of sale devices, and increased profits through plus-selling techniques and promotions.

Lead Teacher, Two-Year-Olds Classroom

The Morgan Center
New Braunfels, TX
07.2015 - 04.2017
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Oversaw work of teaching team to optimize student education.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Sales Associate

Famous Footwear
San Marcos, TX
07.2015 - 08.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.

Sales Associate

Famous Footwear
Selma, TX
06.2014 - 07.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Provided positive first impressions to welcome existing, new and potential customers.

Lead Teacher, Toddler Room

Brighter Futures Learning Center
Schertz, TX
09.2013 - 02.2014
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Designed training program to teach new teachers school guidelines and increase overall success.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Daycare Teacher's Assistant

The Morgan Center
New Braunfels, TX
01.2013 - 09.2013
  • Established safe play environment for children.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Administered medication and minor first aid to sick and injured students.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Offered parents daily reports outlining activities, behavior and accomplishments.
  • Promoted language development skills through reading and storytelling.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Read and told stories to promote and support overall language development.
  • Maintained effective schedule balance between rest periods, active play and instruction.

Education

Bachelor of Science - Pre Nursing Studies

North East Lakeview College
Universal City, TX

High School Diploma -

Samuel Clemens High School
Schertz, TX
06.2010

Skills

  • Coordinating Orders
  • Workstation Maintenance
  • Leading Employees
  • Team Instructions
  • Energetic and Outgoing
  • Positive Role Model
  • Progress Reporting
  • Nurturing Approach
  • Lesson Planning
  • Strong Communication and Interpersonal Skills
  • Dependable and Cooperative

Timeline

Barista

Starbucks
11.2020 - Current

Cheese Specialist

HEB Grocery Store
07.2017 - 01.2022

Lead Teacher, Two-Year-Olds Classroom

The Morgan Center
07.2015 - 04.2017

Sales Associate

Famous Footwear
07.2015 - 08.2016

Sales Associate

Famous Footwear
06.2014 - 07.2015

Lead Teacher, Toddler Room

Brighter Futures Learning Center
09.2013 - 02.2014

Daycare Teacher's Assistant

The Morgan Center
01.2013 - 09.2013

Bachelor of Science - Pre Nursing Studies

North East Lakeview College

High School Diploma -

Samuel Clemens High School

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Lisa Lopez