Lisa Lopez
Port St. Uci,FL
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 7 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
20
20
years of professional experience
Work History
Customer Service Intake Specialist
Phoenix Loss Control
Port St. Lucie, FL
02.2021 - Current
- Answered questions about policies, procedures, and regulations related to intake process.
- Participated in staff meetings to discuss current issues or changes in policies or procedures.
- Assisted team members when needed to ensure efficient workflow.
- Developed strategies for improving customer satisfaction levels throughout the intake process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
Secretary
Collision Professionals, Inc
Port St. Lucie, FL
06.2006 - 03.2011
- Received and routed incoming calls and correspondence to promote timely communication.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained organized filing system of paper and electronic documents.
- Provided quick turnaround time when customers called with questions, usually within three hours.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Greeted customers in friendly, professional manner, taking time to answer questions.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
Custmer Service Secretry
Claims Direct Collision
Parkland, FL
02.2004 - 05.2006
- Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, coordinated rental car and supported customer satisfaction objectives.
- Greeted customers in friendly, professional manner, taking time to answer questions.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Cultivated strong relationships with insurance company representatives, and parts vendors.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed multiple calendars and contacts within Summit Systems.
- Entered Insurance Estimates into CCC Pathways Systems.
- Maintained organized filing system of paper and electronic documents.
Education
Certficate of MUA -
Academy Of Cosmetic Arts And Sciences
Boca Raton, FL06.2010
Some College (No Degree) -
Palm Beach Community College
Boca Raton, FLSkills
- Invoicing and billing
- Dependable and Responsible
- Schedule management
- Data Entry
- Customer Service
- Prioritization and time management
- Vendor relations skills
Timeline
Customer Service Intake Specialist
Phoenix Loss Control
02.2021 - Current
Secretary
Collision Professionals, Inc
06.2006 - 03.2011
Custmer Service Secretry
Claims Direct Collision
02.2004 - 05.2006
Certficate of MUA -
Academy Of Cosmetic Arts And Sciences
Some College (No Degree) -
Palm Beach Community College
Similar Profiles
Amber CalderonAmber Calderon
Invoicing Specialist at Phoenix Loss ControlInvoicing Specialist at Phoenix Loss Control
Misty MillerMisty Miller
Investigator, Dispatcher, Quailty Control at Phoenix Loss Control Inc.Investigator, Dispatcher, Quailty Control at Phoenix Loss Control Inc.
Bruce A ThompsonBruce A Thompson
Field Inspector / Claims Manager. Hybrid Position at Phoenix Loss ControlField Inspector / Claims Manager. Hybrid Position at Phoenix Loss Control