Lisa Lopez
Gilbert,AZ
Summary
Vibrant, hard-working, customer-focused Certified Medical Assistant, and a solid team player with excellent customer service skills developed and honed through previous career. Highly organized and efficient in providing exceptional administrative and clinical support to physicians and patients. Committed to giving patients an "above and beyond" experience for optimal patient outcomes and satisfaction.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Parent living with dementia and emphysema
Tucson, AZ
08.2021 - 04.2024
Certified Medical Assistant
Skin Spectrum
Tucson , AZ
04.2019 - 07.2021
- Document patient's chief complaint, health, and past treatment history, and relay to physician.
- Scribe physician's findings and treatment recommendations into patient's EMR during exam. Print copy of physician's findings/recommendations for patient with cost estimate.
- Prepare patient and assist physician in all cosmetic and dermatologic treatments, including injectables, removals, obtaining lab samples, acne treatment (including cyst injections and Accutane), peels, PRP injections/applications, cryotherapy/cauterization, microneedling, and ablative laser treatments. Advise post treatment care.
- Educate patients on preventive skin care topics such as an anti-inflammatory diet, water intake, and sunscreen use.
- Document patient's treatment plan/progress with photos, detailed EMR descriptions, and communicate effectively with physician and patient to address any questions or concerns.
- Enhance patient outcomes by providing thorough education on procedures/recovery, medications, use of medical grade topicals, future treatment recommendations, and any other physician instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Schedule a 2-week follow-up appointment/call to ensure patient satisfaction and answer any remaining questions.
Homemaker
Family of 5
Tucson, AZ
1998 - 2019
Corporate Travel Agent
American Express Travel Rltd Svcs Co,Inc
Dallas, TX
1996 - 1998
Reservations Agent/Flight Attendant
American Airlines
Dallas, TX
1989 - 1996
Education
Accredited Medical Assistant Program
Kino College
Tucson, AZ05-2019
Bachelor of Arts - Finance
University of Wisconsin - Milwaukee
Milwaukee, WI12-1988
Skills
- Telemedicine
- Product Sales
- HIPAA protocols
- Sterile procedure
- Phlebotomy
- Vitals
- Patient scheduling/payment
- Treatment plan development
Timeline
Home Health Aide
Parent living with dementia and emphysema
08.2021 - 04.2024
Certified Medical Assistant
Skin Spectrum
04.2019 - 07.2021
Homemaker
Family of 5
1998 - 2019
Corporate Travel Agent
American Express Travel Rltd Svcs Co,Inc
1996 - 1998
Reservations Agent/Flight Attendant
American Airlines
1989 - 1996
Accredited Medical Assistant Program
Kino College
Bachelor of Arts - Finance
University of Wisconsin - Milwaukee
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