Lisa Loudermilk
Richmond,VA
Summary
Experienced team leader and administrator with successful experience in fast-paced office settings. Hardworking team player providing technical and administrative support to staff. Responsible, punctual and productive professional when working with little to no supervision.
Overview
38
38
years of professional experience
Work History
Administrative & Office Specialist III
Virginia Department of Health Professions
04.2021 - Current
- Engaged and focused team player assisting in call center
- Provide assistance to Case Intake Analysts, Regional Managers, Investigators and Inspectors
- Process cases in timely manner for investigations of alleged misconduct by health care practitioners who are licensed/certified/registered with Virginia Department of Health Professions
- Receive and process 37% of cases in a 6 month period from Case Intake Analysts in BOX
- Process cases received daily using MLO (My License Office), electronic records management system
- Preparation of legal correspondence for complainants as noted on case worksheet
- Receiving applicant cases via BOX and assigning each to investigators or inspectors via Box
- Effective oral and written communication skills
- Respond to multiple calls per day
- Assist customers on procedures of how to file complaints with DHP or directing complainants to other boards or agencies for further information
- Compile confidential information received from Case Intake Analysts
- Maintain source confidentiality
- Listen empathetically to source’s complaints while focusing them on pertinent details
- Share important information with DHP staff when it comes to attention, including co-workers, Case Intake Analysts, Investigators, and management
- Remain calm and professional with callers and refer certain issues to management as per instructions
- Motivated and able to work independently and as team player
- Experienced with SharePoint, Word, Excel, Adobe Acrobat, Box and Calendar using Outlook
- Knowledge and experience with regulations pertaining to various health professions
- Train new staff in procedures related to processing complaints in Box and receiving calls from sources
- Facilitate request for FOIA by emailing director with pertinent information
- Familiar with Administrative Process Act.
Administrative Assistant Part-Time Wage
Virginia Department of Health Professions
06.2020 - 04.2021
- Attentive team player providing key administrative support for Virginia Department of Health Profession’s Enforcement Division, in accordance with DHP office procedures and protocols
- Organize daily tasks; processing, sorting, and distribution of incoming mail to include date stamping and scanning complaints to enforcement email in accurate and timely manner
- Login to UPS Campusship and create shipments for outgoing mail and for processing and shipping of subpoenas and other legal documents as needed.
Administrative Assistant
Edgewood Group Family Services
01.2020 - 04.2021
- Performed front line assistance via telephone and email to clients seeking information and services
- Carried out daily tasks include copying, filing, answering calls from clients
- Assist clients with certification through online registration
- Develop and update policies and procedures for clients to be licensed by Virginia Department of Behavioral Health and Developmental Services.
Administrative Assistant
ThriveRVA
08.2019 - 12.2019
- Worked as team member to launch new business
- Daily tasks included keeping spa clean and in working order, ensuring proper food service per protocol and regulations, stocking supplies, and other non-routine duties as needed
- Marketed business by going door-to-door to local businesses, as well as making phone calls and developing relationships with many other business owners
- Assisted in developing social media posts
- Developed excel spreadsheet to document all businesses contacted, brochures that were distributed, and follow-up dates to meet
- Served as night manager to ensure employees thoroughly cleaned premises and secured building.
Substitute
Henrico County Public Schools
01.2014 - 01.2019
- Worked as substitute in elementary, middle and high schools, covering multiple educational and administrative positions including Instructional Assistant, Alternative Education Technician, Counseling Registrar, and front office staff
- Positions require ability to learn and apply procedures quickly, build effective relationships with adults and children, use teamwork in classroom and office settings, and exhibit strong customer service skills through various types of interactions with public, staff, and students.
Police, Fire, Rescue Dispatcher
Norfolk International Airport
01.1986 - 01.1990
- Responded to emergency calls calmly and efficiently, including alarms from TSA screening area, airlines, rental car counters, Airport Tower, Airport Fire and Rescue and any outside agencies needing assistance
- Prioritized calls on multiple phone lines and dispatched appropriate units
- Processed incident reports pursuant to protocol and completed daily call log
- Participated in multiple state and federal aviation hijacking exercises.
Education
Associate in Applied Science - Criminal Justice
Montgomery County Community College
Blue Bell, PA01.1994
Certificate in Business Administration -
Piedmont Virginia Community College
Charlottesville, VA01.1987
Skills
- Data Entry Documentation
- Records Management Systems
- Customer Service
- PC Proficiency
- Administrative office operations
Awards Certifications Training
- Crush-Stern Award for Outstanding Volunteer Service, American Red Cross, Exceptional Chapter leadership and dedication, May 2010
- Certified by the Virginia State Police, To access the Virginia Criminal Information Network and the National Crime Information Center to assist officers in the field, 1986, 2019
- 911 Dispatcher Academy, 2019
Volunteer Experience
- American Red Cross, 15 year Captain of Disaster Action Team
- Richmond City Police Athletic League
- Henrico County Police Division Citizens Academy
- Henrico County Public Schools
- St. Mary’s Hospital
Timeline
Administrative & Office Specialist III
Virginia Department of Health Professions
04.2021 - Current
Administrative Assistant Part-Time Wage
Virginia Department of Health Professions
06.2020 - 04.2021
Administrative Assistant
Edgewood Group Family Services
01.2020 - 04.2021
Administrative Assistant
ThriveRVA
08.2019 - 12.2019
Substitute
Henrico County Public Schools
01.2014 - 01.2019
Police, Fire, Rescue Dispatcher
Norfolk International Airport
01.1986 - 01.1990
Associate in Applied Science - Criminal Justice
Montgomery County Community College
Certificate in Business Administration -
Piedmont Virginia Community College
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