Lisa Lozada
Garnerville,NV
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Team Lead
Walmart
08.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Designed strategic plan for component development practices to support future projects.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
General Manager
Pizza Barn
01.2006 - 07.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Casual
Pacific Maritime Longshoreman ILWU
06.2002 - 01.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1988
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Operations Management
- Employee Evaluation
- Regulatory Compliance
- Problem-Solving
- Team Supervision
- Team motivation
- Staff Training
- Analytical Thinking
- Conflict Resolution
- Daily workflow improvement
- Mentoring
- Complex Problem-Solving
- Quality Improvement
- Leading Team Meetings
- Issue Resolution
- Work Planning
- Cash Handling
- Coaching
- Overseeing Daily Activities
- Giving Constructive Feedback
- Documentation And Reporting
- Evaluating Employee Work
- Onboarding and Orientation
- Technical Support
- SOP Adherence
- Meeting facilitation
- Project Planning
- Data Analysis
- Audit reporting
Timeline
Team Lead
Walmart
08.2014 - Current
General Manager
Pizza Barn
01.2006 - 07.2014
Casual
Pacific Maritime Longshoreman ILWU
06.2002 - 01.2005
High School Diploma -
Phineas Banning Senior High School