Lisa Lozano
Placentia,CA
Summary
Dynamic Technical Services Administrator with a proven track record at Nexus Water Group, excelling in project management and team collaboration. Spearheaded initiatives that enhanced operational efficiency and customer satisfaction. Adept at regulatory compliance and conflict resolution, consistently delivering impactful solutions and driving organizational success.
Overview
16
16
years of professional experience
Work History
Technical Services Administrator
Nexus Water Group
La Mirada, CA
06.2019 - Current
- Analyzed workflows and established priorities for daily operations
- Provided company users with tech support for IT problems and account maintenance
- Performs data analysis and recommendations for existing ERP Software within the tariff rules and regulations of the CPUC
- Performs user acceptance testing to verify and accept system updates, rate changes, and provide vendor feedback before go live
- Lead and manage time sensitive projects requested by multiple departments while facilitating coordination meetings to maintain and organize collaboration
- Direct support to manager regarding employee personal development, timesheet entry, department communication and organization
- Assessed data processing proposals and requirements to determine project feasibility.
- Prepared reports on progress made by the team towards achieving organizational goals.
- Assisted in troubleshooting complex technical issues related to hardware, software, networks.
- Reviewed trends in customer feedback data to detect potential problem areas that need attention.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Performed regular audits of systems and processes to ensure adherence to industry standards.
Senior Customer Service Representative
Nexus Water Group
La Mirada
06.2009 - 11.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Associate of Arts - Psychology
Citrus College
Glendora, CA06-2009
Skills
- Team collaboration
- Conflict resolution
- Training and development
- Project management
- Time management
- Takes initiative
- Regulatory compliance
Timeline
Technical Services Administrator
Nexus Water Group
06.2019 - Current
Senior Customer Service Representative
Nexus Water Group
06.2009 - 11.2019
Associate of Arts - Psychology
Citrus College
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